screen telling me that a paper jam is detected but there is no paper jam.

[Dermot6]

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Original topic URL:screen telling me that a paper jam is detected but there is ... - HP Support Community - 8606825

Reply:

HP OfficeJet Pro 9010e - Windows.

Was using it when got a message that there is a paper jam in the document feeder.  I have tried the basic remedies of checking for paper, on/off the printer, etc, but message remains.  Cannot copy using either the document feeder or glass top, but can print.

Appreciate advice.

[Nal_NR]

Hi @Dermot6,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and still having issues, this may be hardware issue. 

Hope this helps! Keep me posted for further assistance.
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