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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DKL5
Level 3
20 13 0 13
Message 11 of 44
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I have the same issue as many have stated.  I have a M254dw that was working fine until it updated itself to the recent 10/21/2020 firmware. Now it will no longer work with any aftermarket toners. Tried all the options to turn off the cartridge protection, no luck.  I have ordered several new ones from Amazon, but no luck.  I would like to down grade my firmware, but am not able to find it online.  If anyone has a copy please let me know, the link to the UK site no longer works.

 

[content removed.]

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andy_p2
Level 3
12 11 0 17
Message 12 of 44
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I used the wifi. It didn't work first time, but second time I tried it the printer took the download.

Apparently there is also a way to upgrade the firmware from a thumb drive in the usb port, but those instructions are only in the full (paid-for) service manual.

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miltonbradley1
Level 1
7 6 0 0
Message 13 of 44
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Hi there.  I am having the same problem with my M254dw.  Just installed four aftermarket cartridges and am getting a Supply Problem error message.  I have been unable to find the older driver available to install on my MacBook Air.  Any suggestions?

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Johnzz4
New member
2 2 0 1
Message 14 of 44
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See message #7 in this thread.  It has an active FTP link to the most recent firmware that works.  The instructions in that post are good, but you need to use a USB cable.  It didn't work for me over WIFI.  Good luck.

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Rosquillo
New member
1 1 0 0
Message 15 of 44
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The link stated in message #7 doesn't work. I 'm afraid that HP deleted the file and it isn't available any more.

 

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alissap17
New member
3 2 0 1
Message 16 of 44
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I called HP because I could not find that June update to go back to it. It is no longer on the website and the rep said there is no way I can get it to go back now to the June firmware. 

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Rob1233
New member
2 2 0 2
Message 17 of 44
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I have the same problem. I’ve contacted the AG’s office. This was deliberately done to prevent using 3rd part toner.

andy_p2
Level 3
12 11 0 17
Message 18 of 44
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I found another place to download the firmware, if anyone needs it.

Rob1233
New member
2 2 0 2
Message 19 of 44
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Please tell me where!

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DKL5
Level 3
20 13 0 13
Message 20 of 44
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Thank you Andy_P2 for helping out!

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