HP Pro 8025 scan to email is a grey background

[mikey7222]

I have a new HP Officejet 8025 that "scans to email" with a grey background.  Doesn't matter if it's a document or picture. Prints fine normally and scans to my computer with the expected white background.  Is there a good solution posted somewhere in this forum?   I tried to call yesterday and after an hour on hold I was cut off!

Any help is appreciated.  Thanks, Mike

[GothamJustice]

I have the same issue - brand new printer.  Prints fine.  But, when I scan to email - I get my document with a dark grey background.  I haven't been able to get anyone on the 800 number.  Very upsetting.  

[Betty0610]

@mikey7222 @GothamJustice

Welcome to the HP Support Community.

Since this happens only with the Scan to email feature, request you to set it up and check.

Also, check for a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ryrob97]

I have the same issue as do lots of other people apparently - HP support is beyond useless and has no fix for this (nor do they appear to have any idea what it is).  I will say that this is a recent issue and my scan to emails from a few weeks back didn't have this problem. I think it's something from the most recent firmware update that they will hopefully correct.

[Betty0610]

@ryrob97

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Harleysdad]

Betty0610

HP Support Agent       Can you give the additional support in this forum as opposed to a private message?

[jdavidsonva]

I am having the same problem with my HP OfficeJet Pro 8530.  I have restored to factory settings and have all the firmware updates.  It worked fine the first couple of times initially when I first got the printer, now it doesn't.  Please help.

[mikey7222]

Betty, sorry I didn't add all details.   ALL SCANS have a grey background, whether email, save as PDF, etc.  

[RCarrillo]

HELP-

So, I too just purchased a brand new HP OfficeJet 8025 - prints great: in black & white and color.... BUT the Scan to email is black and gray!!! NOT good!  I need black and white!

Someone please help me fix this ASAP!

RC Carrillo

rcloveslauri@gmail.com

[abrow2aa]

Hi Betty - You said in your message to the original poster "This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message."

It seems this is a common problem that needs a public response. I am having the exact same issue. If you insist on doing this via private message, please private message me as well. Thank you.