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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-31-2021 07:18 PM

HP Recommended
Product: Deskjet 3700
Operating System: Microsoft Windows 10 (64-bit)

Hi folks!

 

My HP Smart shuts down everytime I try to scan a document.

 

I've tried do unistall and install again the app, upgrade the firmware of my printer, but I still can't scan anything.

 

What can I do to fix this issue?

 

Thanks!

Category:
12 people had the same question
2 REPLIES 2

‎07-31-2021 07:34 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Since HP Smart seems to be crashing, we'd suggest using the HP FULL software.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-3700-all-in-one-printer-series...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=bMHCQibwT3E

https://www.youtube.com/watch?v=tAHtZFRYb_M

https://www.youtube.com/watch?v=cgxm14_lQoc

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎08-05-2021 12:19 PM

HP Recommended

Did you test the procedure described by HP?

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