Officejet 7500A touchscreen has a deadzone

[tbseng]

Touchscreen has a deadzone. See photo below.

Will not respond to pressure. Have re-connected, re-booted, turned on/off via power cord, etc. No change. Cannot use touchscreen to update firmware because "OK" button on screen does not respond to touch/pressure.

Can't send a fax from the touchscreen (but it will receive). 

Since its a partial failure, I'm inclined to think the touchscreen needs to be replaced.

If no fix for the touchscreen, is there a work-around where I can use the computer it is connected to (via usb) to send a fax?

Computer is running XP pro.

[mtbaughs · Accepted solution]

You can use the fax driver on the computer to send a fax out. Open the document you want to send, select print and then change the driver to the 7500A fax driver. This will send the document out as a fax. In regard to the screen, it does sound defective. I would contact HP Support to see what options you have available at 1800-474-6836 if in the US

[tbseng]

Thanks. So if I need to fax a printed document, the only option is then to scan first?

[mtbaughs]

If the touchscreen is bad, and you cannot send directly, the document or item you sent out through the fax driver must by on your computer either by scanning it in, receiving by email or an existing file

[littlemissnikki]

i have the same thing now and is well out of warrenty and also living in aus sounds like all the centres are over there 

😞 is there any app that can help me control and over ride the printer so i can use the ok button as its telling me to clear the jam when there is none and i cant accept any thing its completly frustrating when it litrally the bottom right corner that i cant use on the screen the rest is fine 

[Spjonesuk2010]

If you press on the screen the button you want and then with the same hand touch another part of the screen it will work. THANK YOU, BOOM

[DOCGB]

This does not work for me

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@Spjonesuk2010 wrote:
If you press on the screen the button you want and then with the same hand touch another part of the screen it will work. THANK YOU, BOOM

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[kevin-t]

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