Scan To network folder - HP officejet pro 8600 cannot connect.

[Prophet1986]

Good morning,

For the last week or so, My officejet pro 8600 has been giving me the error

"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."

It will correct itself if we restart the computer/printer  in question. but this only solves the issue for approx 6-7 hours.

Things i have done to attempt to fix this.

Set a static ip address for both the computer in question and the printer itself.

updated the IP address using the HP tool.

reinstalled the HP office program.

Set DMZ for both the computer and printer.

Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)

re-setup the network feature on the printer itself.

however now i am at a loss.

Any help would be great.

[RnRMusicMan]

Hi @Prophet1986,

Welcome to the HP Forums!

I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!

Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.

Are you connected wirelessly? Or with an Ethernet cable?

Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.

In the meantime, please try the following:

• Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
• Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
• In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
• Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).

Hope this information is helpful, and hope to hear from you soon!

[Prophet1986]

Good morning,

Thanks for Repling!

here are the answers to some of your questions

Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.

Yes, I can make copies from the touchpad on the printer and from the computer in question

Are you connected wirelessly? Or with an Ethernet cable?

I am connected wirelessly(both the computer and printer), however this issue does persist if i am connected with a ethernet cable.(again both connected with a cable)

Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.

Windows 7 64-bit

In the meantime, please try the following:

• Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

The printer is not connected to a surge protector, however the computer is.

• Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....

This has been done in the past.

• Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).

The printer is allways connected to the wireless. (the modem is approx 5 feet away in the same room with no metal devices nearby)

[RnRMusicMan]

Hi Prophet1986,

Thank you for answering my questions, and trying my suggestions, it is appreciated!

Let's try to create a new network folder and see if we can scan to it, Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Offi....

Thanks again, and hope to hear from you soon!

[KenyaGraham]

I had the same problem.

Turn off 

Wireless Direct Printing

from the Network menu on the printer's web page.

Once you turn that option off, the Scan to Network and Fax to Network should work. You cannot have Wireless Direct Printing on either with or without security. Won't work either way.

[lesforets]

This feature was working jut fine and now it has stopped working!

When I scan to network folder using the touch screen on the printer I get the following message:

Cannot connect to: [File location]. Make sure the remote computer is turned on.

Well the remote computer is definitely ON!

How can I fix this??

Thank you!!!

[lesforets]

Hi!

Where do I find the Network menu on the printer's web page?

Thank you!

Turn off 

Wireless Direct Printing

from the Network menu on the printer's web page.

Once you turn that option off, the Scan to Network and Fax to Network should work. You cannot have Wireless Direct Printing on either with or without security. Won't work either way.

[lesforets]

Thank you, KenyaGraham...

I found where to turn off the Wireless Direct, and now I am getting:

"User name or password is incorrect.  Make sure the credentials are correct in the configuration.'

I don't use a password for the printer.

Getting closer...

Thanks!

[OnboardIT]

A recent windows update disabled SMB v1 by default which many HP printers still use for scan file send. You will have to go to "Turn Windows features on or off" under "add or remove programs", and enable all three components of SMB v1 (make sure it's not a black box, but rather a checkmark) to get it to work on many printers. This will require a restart to take effect. See supported SMB by printer model at this HP link: http://h10032.www1.hp.com/ctg/Manual/c05547920

Do note, Microsoft has identified SMB v1 as a security vulnerability so you should only enable this if you want to take that risk to get the feature working again. It is not recommended to enable it.

[digjoe]

OK checking the SMB parameters DID re enable Scan to network folder connectivity. However now I am a little leary of the exploit warning on this feature. HHHmmmm.anyone got any reassuring thoughts on the matter?? HP needs to provide a firmware upgrae for 8600's to utilize smbv2 or v3 and alleviate v1 as everybody else is doing!!

Peace