• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-23-2017 09:30 AM

HP Recommended

I wish that worked for me. It opens but nothgin it scanning. All I see is a details button, but clicking it just shows an empty scanning window and no action.

Was this reply helpful? Yes No

‎02-23-2017 09:31 AM

HP Recommended

Have you tried turning off (completely) both your MacBook Air and your scanner, then turning them back on (in that order)?

Was this reply helpful? Yes No

‎02-23-2017 10:13 AM

HP Recommended

I am an IT consultant whoactually used to work for HP so generally I try everything before reaching out to support communities. I believe that HP have failed to test their drivers with Sierra.

 

My laserjet pro 200 was an expensive bit of kit and the reason I invested was so that I could easily scan docs etc. After the Sierra upgrade scanning to a folder/Imac stopped working.  I have also tried Easy scanner but that doesnt work either _ HP need to get they techies sorting this out, they have a problem. Are you listening to us HP??

Was this reply helpful? Yes No

‎02-23-2017 10:15 AM

HP Recommended

Sorry this did not work for me. 

 

I am an IT consultant who actually used to work for HP so generally I try everything before reaching out to support communities. I believe that HP have failed to test their drivers with Sierra.

 

My laserjet pro 200 was an expensive bit of kit and the reason I invested was so that I could easily scan docs etc. After the Sierra upgrade scanning to a folder/IMac stopped working.  I have also tried Easy scanner but that doesnt work either _ HP need to get they techies sorting this out, they have a problem. Are you listening to us HP??

Was this reply helpful? Yes No

‎02-23-2017 10:15 AM

HP Recommended

Hi 

 

I have tried all of this too.  I am an IT consultant whoactually used to work for HP so generally I try everything before reaching out to support communities. I believe that HP have failed to test their drivers with Sierra.

 

My laserjet pro 200 was an expensive bit of kit and the reason I invested was so that I could easily scan docs etc. After the Sierra upgrade scanning to a folder/Imac stopped working.  I have also tried Easy scanner but that doesnt work either _ HP need to get they techies sorting this out, they have a problem. Are you listening to us HP??

Was this reply helpful? Yes No

‎02-23-2017 10:16 AM

HP Recommended

Have tried all opf that., does not work for a HP Lasjet Proc 200.

Was this reply helpful? Yes No

‎02-23-2017 10:17 AM

HP Recommended

I am an IT consultant who actually used to work for HP so generally I try everything before reaching out to support communities. I believe that HP have failed to test their drivers with Sierra.

 

My laserjet pro 200 was an expensive bit of kit and the reason I invested was so that I could easily scan docs etc. After the Sierra upgrade scanning to a folder/Imac stopped working.  I have also tried Easy scanner but that doesnt work either _ HP need to get they techies sorting this out, they have a problem. Are you listening to us HP??

Was this reply helpful? Yes No

‎02-23-2017 06:05 PM

HP Recommended

This has been hanging  on for a long time.  Im not familiar with Hp's responsiveness.  Any idea how can we escalate this? Thanks!

Was this reply helpful? Yes No

‎05-02-2017 08:20 AM

HP Recommended

Thank you thank you thank you.

 

I have done EVERYTHING on this forum and finally today I monkeyed with this setting and it worked!!!!!  I took it off airprint, looked for some other software, couldn't find any, and when I went back to Airprint the choice for the HP printer was a little different, and I chose it, and scan worked again.

 

So exciting. thank you.

Was this reply helpful? Yes No

‎05-04-2017 01:50 PM - edited ‎05-04-2017 01:52 PM

HP Recommended

For the HP6520... I ended up having to "Scan to email."   It takes a while and is a pain in the ear, but it is doable.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.