Poly Lens - Devices keep dropping ONLINE/OFFLINE. The devices are still reachable via IP addresses.I can see an update from y...

• Microsoft Windows 11
• Poly Lens

Hi. Since ~10:00 CEST today, we've gotten the following error {"statusCode":500,"error":"Internal Server Error","message":"...

What hostname or IP address is used for HP Velocity registration within RGS?We have a restrictive firewall enabled on our cli...

What is the roadmap for new features in RGS?

Trying to web to my Poly relay server i just built. I can SSH to it. But can't web to it. It asks for "Poly lens access key"....

Is there a place that lists out all the different API access for the different plans?I am interested in using the API query g...

• Microsoft Windows 11

We have a Problem with the Poly Lens.We have a CCX505 that was already integrated in Lens.We made a Factory Reset and deleted...

* HP Z RGS Sender/Receiver Ver:26.02.0*pcoip-license-server Ver: 22.09.0I am writing to inquire about the license notificatio...

Hi everyone,While reviewing the Poly Lens Security and Privacy White Paper (v12, December 2025), I noticed it still reference...

I have a Trio C60 that was trying to join a Zoom meeting in Zoom Mode and error message100035000. Is there a way that LENS ca...

I install Poly studio and enter my BT700 dongle, to which Poly focus Voyager2 headset is connected. All is detected and works...

I am having issues with the Relay VM (VMWare). The relay is registered and can communicate with the poly serverrs. Connection...

I tried asking online, and I find it hard to figure out how to. Can someone help me find a easier way?

Does anyone know where to configure a Poly R30 using the new HP PolyStudio software?

Dear HP Support Team,Hello. We have been using ZCentral for quite some time, and we have often experienced delays from login ...

Hello, We have a customer Anchorage School District that is having issues adding phones to their organization in polycom zero...

Hello all, Software Release Announcement: Poly Lens Desktop v2.3.1.4673 for Windows or v2.3.1.1175 Apple Macis available fo...

• v2.3.1.1175
• v2.3.1.4673

ZCentral doesn't work correctly.I have tried to connect. The connection function.when I launch zcentral remote boost, the win...

• HP ZCentral 4R Base Model Workstation
• Microsoft Windows 11

I have a Mac Pro 2019 (last Intel-based Mac). I cannot run the latest software for my headset because HP does not support Int...

• macOS 15.0 Sequoia
• Plantronics Voyager Focus 2

Hello all, Software Release Announcement: Poly Lens Desktop v2.3.0.4332 for Windows or Apple Macis available for download e...

• Poly Lens Desktop 2.3.0.4332

How can I close an HP website account because the company email associated with it is going to be disabled?

Can we get notificaiton e-mail for those I am managing in my Lens tennant from Lens cloud in a timely manner when they are av...

Our users use Sign in with Microsoft to sign into Poly Lens Desktop. After a short period of time, users randomly get logged ...

• Microsoft Windows 11
• Poly Lens Desktop

I have a problem to uninstall pre-installed Poly Lens software with version 1.4.0.6062 from my device.Uninstall location "c:\...

• HP EliteBook 860 16 inch G11 Notebook PC IDS Base Model
• Microsoft Windows 11

Using the Poly Lens desktop app, it tells me that there is an update to my BT 700 USB adapter (to version 0.0.1122.4724.Howev...

• Microsoft Windows 11
• Poly Bt700

Poly Lens will not update and fails to update BT700, and the Voyager Focus 2 Series, multiple installs of Poly Lens and no jo...

HelloWe are having trouble updating/download Poly lens app from within the app.I am not familiar with when exactly the proble...

• Microsoft Windows 10 (64-bit)
• Poly Lens Desktop

Hello,We're having trouble getting Audio to work with HP ZCentral Remote Boost Sender 20.4.1 on Rocky Linux 8.10.ERROR - Puls...

• HP ZCentral Remote Boost Sender 20.4.1
• Linux

Starting today we have been experiencing the following error message when trying to download the Poly Lens Desktop Applicatio...

• Microsoft Windows 11
• poly
• Poly Lens Desktop Application

We noticed yesterday thatPoly Zero Touch redirect services stopped working and thePoly Zero Touch web GUI was down. We did ch...

• Poly ZTP Cloud Service