[Software] G7500, G62 & Studio X 4.3.0

SteffenBaierUK · ‎07-17-2024

Hello all,

we just released PolyOS 4.3.0.406189.

In addition Poly Studio E60 camera 1.0.4.6 and Poly Studio E70 Software v1.10.0.

The software is now hosted on Poly Lens. Please follow >this<

Release Notes

Introduction

Software version: 4.3.0 Release date: July 2024

What's New

This feature release of Poly VideoOS is available for all Poly and partner modes.

Important: Review the section on updating your system before you install this release.

Poly VideoOS 4.3.0 is a feature release with the following features, updates, and fixes:

Modular room IP peripheral connectivity on Poly Studio G62 and Poly G7500 in Microsoft Teams, Zoom, and Poly Video modes
Presenter tracking option on Poly Studio E60 camera
Poly Studio E60 as a secondary camera on Studio X systems
3072-bit certificates for greater security on Poly G7500, Poly Studio G62, Poly Studio X, and Poly touch controllers
Improvements in SCEP settings configuration
Third display support on Poly Studio X52 and Poly Studio G62 in Zoom Rooms mode
Improved out of box experience using the Poly TC10 and Poly TC8 touch controllers
This release provides many quality-focused enhancements and fixes to resolve customer issues. Notable resolved issues include:
- Provisioning fails to register using Load Discovered Information on a Poly Studio X video bar (EN-254413)
- The Poly touch controller doesn't always honor PAC file settings (EN-256675)
- The Poly Studio X52 video bar doesn't connect to Pexip Cloud via H323 (EN-254436)
- Full-duplex audio isn’t heard on calls on a Poly Studio X50 and Poly Studio X70 video bar (EN-254733)
Add a voice call participant to an active video call using the remote control in Poly Video
Disable audible DTMF tones in Poly Video using command-line API
Import a custom audio configuration file to aid field support
Set far-end camera presets
RS232 and LG WebOS integration with a USB-connected Poly Studio E70 camera and Poly Studio X30 video bar in Zoom Rooms
Poly NoiseBlock AI v2 is enabled
Poly Content App is end of life and no longer available for download. You can still use Poly Content App with VideoOS systems; support will be removed in an upcoming release.

Connecting modular room IP devices to Poly G7500 or Poly Studio G62

Connect modular room peripherals via IP to Poly G7500 and Poly Studio G62 systems.

Poly G7500 and Poly Studio G62 systems support connecting modular room IP cameras and microphones using the system LLN port. Poly G7500 includes three powered LLN ports that connect a maximum of three supported IP devices. Poly Studio G62 includes one unpowered LLN port that requires a Netgear Pro AV GSM4210PD switch to connect up to six IP devices.

At this time, Poly modular room IP peripherals include the Poly Studio E70 camera, Poly IP table microphones, and Poly IP ceiling microphones.

When connecting IP peripherals to Poly Studio G62 or Poly G7500 systems, note the following:

Poly systems don't support mixing USB and IP cameras.
Poly G7500 doesn't support connecting a network switch to the LLN ports. Use the three onboard LLN ports to connect a maximum of three IP LLN peripherals.
You can connect only a single Poly Studio E70 camera via IP to a Poly G7500 system when using any provider.
Poly Studio G62 systems support only the Netgear Pro AV GSM4210PD switch for connecting multiple IP peripherals to the LLN port. You must configure the switch using the instructions provided by Poly. Other switches and configurations aren’t supported and may suffer audio and content issues as a result.

If you're connecting only one IP peripheral to the Poly Studio G62 LLN port, you can use a PoE injector rated for the IP device you're connecting.
On the Poly touch controller, camera controls for the Poly Studio E70 camera aren't available when connected via IP. Use the system web interface to change tracking modes.

Modular room IP device support by provider

Modular room IP devices per provider

Provider	Supported Poly G7500 connections	Supported Poly Studio G62 connections
Microsoft Teams Rooms	One Poly Studio E70 camera and two Poly IP microphones	One Poly Studio E70 camera and three Poly IP microphones
Zoom Rooms	One Poly Studio E70 camera and two Poly IP microphones	Three Poly Studio E70 cameras and three Poly IP microphones
Poly Video	One Poly Studio E70 camera and two Poly IP microphones	Three Poly Studio E70 cameras and three Poly IP microphones

Configure the network switch

Manually configure your modular room network switch to ensure a stable experience with Poly modular room peripherals.

Make sure you have the following equipment:

Laptop with an Ethernet port
Ethernet patch cable
Netgear ProAV M4250-9G1F-PoE+ (GSM4210PD) network switch

Note:Automatic network switch configuration isn’t supported in this release.

On your computer, go to https://lens.poly.com.
Sign in to Poly Lens Cloud and go to Manage > Software Versions.
Search for Modular Room Switch.
Download the file to your computer and unzip the file contents.
Turn on the network switch and connect the Ethernet patch cable to your laptop and the port labeled OOB on the back of the switch.
Configure the following settings for your computer's Ethernet interface:
- Static IP address: 192.168.0.200
- Subnet mask: 255.255.255.0
- Leave the default gateway blank
Open a Command Prompt (Windows) or Terminal (Mac) and create a continuous ping to 192.168.0.239.
- Windows: ping 192.168.0.239 -t
- Mac: ping 192.168.0.239
When the ping replies start responding, open a web browser and go to http://192.168.0.239.

The ping replies may take up to three minutes.
Under Login, enter admin.
When prompted, set the password to Poly!4567.
Select AV UI Login.
On the left sidebar, select Configure > Maintenance > Firmware Update.
Browse to the location of your extracted files, select the file named M4250L-v13.0.4.19.stk and select Upload.

After a few minutes, a dialog appears stating that the upload was successful.
Select Reboot Now.

Allow four minutes for this process to complete.
Refresh the web browser, and select OK on the dialog stating that the account login timed out.
Sign in using your credentials, and select AV UI Login.
Select Maintenance under the Configuration section.
In the Configuration Management section, select Browse file and click in the blank space.

A file web browser opens.
Browse to the downloaded files, and select the file labeled Poly-MR-16.cfg and select Upload.
Once the progress bar turns green and reaches one hundred percent, select Restore Now.
On the top-right corner of the page, select Reboot.
When prompted to save the configuration settings, select No.

Allow four minutes for this process to complete.
Refresh the web browser, and select OK on the dialog stating that the account login timed out.
Sign in using your credentials, and select AV UI Login.
Go to Device Details and verify that the firmware version is 13.0.4.19.
Under Configured Profiles, verify that there’s a Poly profile beginning with Poly-MR.
Once complete, you can close the web browser and disconnect the Ethernet cable connected to your computer and the switch.

Connect modular room IP peripherals to the Poly Studio G62 LLN port using a network switch

Connect Poly modular room peripherals to a Poly Studio G62 system using a supported network switch to ensure a stable experience.

Connect the Ethernet patch cable to port 9 on the Netgear ProAV M4250-9G1F-PoE+ (GSM4210PD) switch.
Connect the cable to the left RJ-45 port (labeled LLN) on the back of the Poly Studio G62 system.
Connect your Poly modular room peripherals as needed to ports 1 to 8 on the switch.

Poly Studio E60 supports presenter tracking

A USB-connected Poly Studio E60 camera supports presenter tracking on Poly G7500, Poly Studio G62, and Poly Studio X Series systems. Enable and configure presenter tracking in the system web interface.

Note: Poly G7500, Poly Studio G62, or Poly Studio X systems don't support the Poly Studio E60 remote control. Use a Poly touch controller or the Poly G7500, Poly Studio G62, or Poly Studio X Series system’s remote control instead.

For more information on the Poly Studio E60 camera, review the Poly Studio E60 Release Notes.

Poly Studio E60 supported as a secondary camera on Poly Studio X Series systems

Connect a Poly Studio E60 camera to a Poly Studio X Series system for use as a secondary camera.

Note: Poly G7500, Poly Studio G62, or Poly Studio X Series systems don't support the Poly Studio E60 remote control. Use a Poly touch controller or the Poly G7500, Poly Studio G62, or Poly Studio X Series system’s remote control instead.

For more information on the Poly Studio E60 camera, review the Poly Studio E60 Release Notes.

Updated 3072-bit certificates for greater security

A 3072-bit encryption certificate is a more secure type of digital security key compared to shorter 2048-bit keys, ensuring better security for sensitive information. The 3072-bit certificate identifies the device for network access such as 802.1x, Simple Certificate Enrollment Protocol (SCEP), and web proxy.

Note the following information about provisioning:

For Poly G7500, Poly Studio G62, and Poly Studio X Series systems with paired Poly TC8 or Poly TC10 touch controllers, provision via the system web interface.
For Poly TC10 touch controllers used as a scheduling panel, provision via the touch controller web user interface.
You can provision 3072-bit certification for all devices via SCEP in Poly Lens. When your 2048-bit certificates expire, the SCEP server sends 3072-bit certificates.
For those not using Poly Lens via the touch controller web user interface, delete the 2048-bit certificate, and set the certificate key size to 3072. Depending on network settings this may result in a loss of device connection. Re-pair the device on your staging network.

Improvements for SCEP setting configuration

This release provides Improvements to how you configure Simple Certificate Enrollment Protocol (SCEP) settings on Poly devices.

The default Common Name (CN) attribute is the serial number of the device. Customize this setting in the system web interface or via provisioning.

The Subject Alternative Name (SAN) must include the host name or Fully Qualified Domain Name (FQDN) as hostname.domain. The other name attribute is an email address. You can’t customize these settings.

Third display support for Poly Studio X52 and Poly Studio G62 in Zoom Rooms

Use the Plugable USB 3.0 to 2K HDMI adapter (UGA-2KHDMI) to connect a third monitor in Zoom Rooms for Poly Studio X52 and Poly Studio G62 systems.

The Zoom Rooms output to the third monitor is 1080p, regardless of the monitor’s capabilities.

Note: Poly systems using a USB audio DSP don't support connecting the Plugable USB 3.0 to 2K HDMI adapter. You can only connect one audio device to one of the system’s USB Type-A ports.

Improved out-of-box experience using the Poly TC10 and Poly TC8 touch controller

Complete a new system setup via the Poly TC10 or Poly TC8 touch controller, and the device displays a list of Poly devices available in out-of-box mode.

Note:Update the touch controller to the latest software if prompted during the out-of-box experience to avoid sync issues when pairing with Poly G7500, Poly Studio G62, or Poly Studio X Series systems.

Add a voice call to an active video call in Poly Video Mode using the Poly Bluetooth remote control

In Poly Video mode, add a voice participant to an active video call on a Poly Studio X Series video bar using the Poly Bluetooth remote control. You can also hang up the call for all participants via the Poly Bluetooth remote control.

Disabling audible DTMF tones in Poly Video mode using command-line API

Disable audible dual-tone multi-frequency (DTMF) tones when making a call on a Poly G7500 system using a connected Poly Group Series device in Poly Video mode.

Use the API command gendialset.

Syntax

            `gendialset <get|inband|outband|both>`

Parameter	Description
get	Returns the current settings.
inband	Sends a DTMF tone to the near end.
outband	Sends a DTMF tone to the far end.
both	Sends a DTMF tone to both the near and far end.

Feedback Examples

gendialset get

returns

gendialset both

and causes the system to produce the DTMF tone on both the near and far end.

Limitations:None

Comments:None

Set far end camera presets

You can set far-end camera presets on a Poly G7500, Poly Studio G62, and Poly Studio X video bar in Poly Video mode.

This feature allows you to set far-end camera presets and control another call participant's camera You can create up to 10 presets for a far-end camera. These presets are saved only for the duration of the call.

Import an audio configuration file supplied by Poly support

If you experience audio issues with your system, import an audio configuration file supplied by Poly support using a USB flash drive connected to a system USB Type-A port. Importing an audio configuration file enables enhanced debugging and field support. In the system web interface, go to Audio and select Import Custom Audio Configuration.

RS232 and LG WebOS integration in Zoom Rooms

You can now configure a hospital room with a Poly Studio X30 system connected via USB to a Poly Studio E70 camera in Zoom Rooms and a medical grade LG TV running WebOS.

When a call connects, the Poly Studio X30 video bar takes over the TV and displays content. When the call ends, Poly signals the Leightronix IPTV video switch, which reverts back to HDMI and TV.

Poly NoiseBlockAI v2 enabled

You can enable Poly NoiseBlockAI v2 on all systems and video bars.

Poly NoiseBlockAI v2 incorporates Poly Sound Reflection Reduction. This feature uses advanced AI and machine learning to identify and reduce distracting noises and reverberations for the far end. Poly recommends you use Poly NoiseBlockAI v2 in large rooms and rooms with reflective surfaces such as tables and glass walls. For best results, in the system web interface, under General Audio Settings and NoiseBlockAI Options, select NoiseBlockAI v2.

Resolved Issues

Review the resolved issues in this release.

Note:These release notes don’t provide a complete listing of all resolved issues that are included in the software. User experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Resolved issues in this release take effect once you update your system.

Resolved issues

Category	Issue ID	Description
Audio	EN-254733	On a Poly Studio X50 and Poly Studio X70 video bar in Zoom mode, full-duplex audio isn’t heard on calls.
Camera	EN-254061	On a Poly Studio X52 video bar in Microsoft Teams mode with a connected Poly TC8 touch controller, you're unable to pan-tilt-zoom using the camera settings in the end user interface.
Device Management	EN-256238	On a Poly Studio X video bar in Microsoft Teams mode with a connected Poly TC8 touch controller, log files are not deleted and permission is denied to remove them.
Peripherals	EN-256675	On a Poly Studio X video bar with a connected Poly TC8 touch controller, the touch controller doesn't always honor PAC file settings.
Peripherals	EN-256610	On a Poly G7500 system with a connected Poly TC8 touch controller and Poly Studio E70 camera, after update, the touch controller incorrectly shows a software update for the camera.
Peripherals	EN-256491	On a Poly Studio X video bar with a connected Poly TC10 touch controller, after downloading a PAC file, the touch controller crashes entering a call.
Peripherals	EN-255067	On a Poly TC10 touch controller, the side menu pops in and out randomly.
Provisioning	EN-254436	On a Poly Studio X52 video bar, a H.323 call fails to connect via Pexip Cloud Service.
Provisioning	EN-254413	On a Poly Studio X video bar, provisioning fails to register using Load Discovered Information in Zoom Rooms.
Provisioning	EN-252697	On a Poly Studio X video bar, provisioning directyl to Poly Lens cloud fails when certificate validation is enabled.

Known Issues

Review the known issues in this release.

Note: These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release. For known issues in the previous release, visit Known issues in Poly VideoOS 4.2.2.

Known issues

Category	Issue ID	Description	Workaround
Audio	EN-247651	On a Poly Studio X52 video bar with a connected Samsung monitor, the TV Speakers option doesn’t work.	Use the Poly Studio X52 video bar speakers.
Audio	EN-212975	On a Poly Studio X70 video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping.	None.
Camera	EN-253477	On a Poly G7500 system with a connected Poly Studio E70 camera, after a system restart, the camera doesn't recall the previous PTZ settings.	None.
Camera	EN-236657	Selecting Disable All USB Ports on the Poly Studio X70 video bar disconnects the camera.	None.
Camera	EN-227999	On a Poly G7500 system or Poly Studio X50 video bar, when you unplug the current people camera, the HDMI input set as People becomes the primary camera and takes priority over the built-in camera.	Log in to the system web interface and change the people camera to the preferred connected camera.
Configuration	EN-235428	On a Poly G7500 system with a connected Poly TC8 or Poly TC10 touch controller in Teams mode, the Poly Studio E70 camera fails to work when connected after startup.	Connect any monitors, cameras, or peripherals before starting the system.
Configuration	EN-243770	On a Poly Studio X video bar in Poly Video Mode with no monitor connected, the device fails to work.	Connect any monitors, cameras, or peripherals before starting the system.
Device management	EN-257177	On a Poly G7500 system with a connected Poly TC8 touch controller on a Pexip call, the touch controller intermittently becomes stuck when placing a call.	Access the system web interface and end the call.
Device management	EN-256174	On a Poly Studio X50 video bar with a connected Poly TC8 touch controller on a Pexip call, the system web interface sometimes doesn't show the call in progress.	None.
Device management	EN-244703	On a Poly G7500 system or Poly Studio X video bar, when connected via an Ethernet switch with Energy Efficient Ethernet enabled there may be a momentary loss of connection.	Disable Energy Efficient Ethernet on the switch.
Device management	EN-240753	On a Poly Studio X video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller.	Restart the system.
Device management	EN-226868	On a Poly Studio X70 video bar, the HDMI 1 output may display a blank screen during a pinhole factory reset.	Temporarily move the HDMI cable to the HDMI 2 output or use the system web interface to monitor factory reset progress.
Partner application	EN-257701	On a Poly Studio X70 video bar in Google Meet mode, interference lines show on the video stream.	None
Partner application	EN-233295	On a Poly Studio X70 video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera.	Use one of the other available tracking modes, including manual, speaker focus, or autoframing.
Partner application	EN-202446	On a Poly Studio X video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy.	Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
Peripherals	EN-254777	On a Poly G7500 system with a connected Poly TC8 touch controller in Ring Central mode, the touch controller shows a Microsoft Teams logo when pairing after a system update.	None.
Peripherals	EN-254067	On a Poly Studio X video bar with a connected Poly TC10 touch controller in Teams mode, 802.1X settings for the touch controller aren’t retained when configured through the Microsoft Teams user interface.	Configure 802.1X settings through the Poly TC10 touch controller.
Peripherals	EN-250227	On a Poly Studio X video bar with a connected Poly TC10 touch controller and DHCP enabled, after downgrading from Poly VideoOS 4.2.0, the Poly TC10 device doesn't launch as a controller.	Manually clear the host name.
Peripherals	EN-249850	On a Poly G7500 system or Poly Studio X video bar with a connected Poly TC10 /TC8 touch controller, switching providers causes the touch controller to freeze on the sign-in page.	Restart the system.
Peripherals	EN-238525	On a Poly G7500 system, the device doesn’t connect using Miracast.	Restart the system and wireless connection.
Peripherals	EN-210589	On a Poly Studio X70 video bar, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash.	Use a paired touch controller to adjust the camera.
Peripherals	EN-182043	On a Poly Studio X50 video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen.	When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
Provisioning	EN-250498	On a Poly Studio X video bar registered in Poly Lens, after switching provider in the system web interface, the device switches back to the provider set in Poly Lens.	Once registered, switch the provider in Poly Lens.
Provisioning	EN-248675	On a Poly G7500 or Poly Studio X system, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update.	Disable Adaptive FT (Fast Transition) in Cisco Access Points, use FT enabled or disabled.
Provisioning	EN-243555	In Poly Lens with a connected Poly G7500 system, the information for peripheral devices shows as incorrect or incomplete.	None.
Provisioning	EN-238094	In Poly Clariti Manager (formerly Poly RealPresence Resource Manager), web proxy settings aren’t being sent to the server from the system.	Restart the system.