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Poly Phones Knowledge Base

[FAQ] How can I create a Screen Capture of the phone GUI?

Hello all, The below knowledge article describes how to create a Screen Capture of a Poly Phone Details around the default...

[FAQ] Screen Capture on a compatible Poly CCX or Poly Trio Phone in Teams mode

Hello all, Screen Capture in Teams mode Option 1 Phone not signed into Teams On a compatible Poly CCX or Poly Trio Phone...

[FAQ] Screen Capture ObiEdition VVXx50 or Edge B

Hello all, Screen Capture ObiEdition VVXx50 or Edge B Browse to the IP address of the Phone Enter the username and passwo...

[FAQ] Can I create a backup of my current configuration?

Hello all, May 25, 2017Question: Can I create a backup of my current configuration? Resolution: Since UC Software 4.0.0 or ...

[Software] Poly Edge E PVOS 8.5.1 Poly CCX and Trio C60 PVOS 9.4.1

Hello all, HP Poly announces the9.4.1release of Poly Voice Software (PVOS) for Poly CCX Series phones and Poly Trio C60 and...

[FAQ] Unable to Dial number if Off Hook or on 2nd Call in a Conference or Feature Codes / digitmap

Poly Phonesare delivered with a pre-configuredUSA / North American Dial Planthe phone will not allow certain dialing pattern...

[FAQ] What version of OpenSSL or TLS is supported by my Poly Phone and can this be changed?

Oct 03, 2016Question:What version of OpenSSL or TLS is supported by my Poly Phone and can this be changed? Resolution:Using ...

[FAQ] Where can I find the Software for the Poly CX Phone range?

Poly and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference d...

[Software] Poly Edge E PVOS 8.5.0 Poly CCX and Trio C60 PVOS 9.4.0

Hello all, HP Poly announces the9.4.0release of Poly Voice Software (PVOS) for Poly CCX Series phones and Poly Trio C60 and ...

[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

If a Polycom Phone is booting and displaying the error message:"Error loading 000XXXXXXXXX.cfg" simply means that it cannot ...

[FAQ] Can I use substitutions when provisioning my Phones?

Since SIP 2.1.2 Polycom has introduced substitution strings that can be used whenprovisioningPolycom Phones via a server usi...

[Cloud] Polycom Device Management Service PDMS-E

Polycom Device Management Service Overview The new cloud service’s ability to streamline and simplify management, provision...

[FAQ] How can I check out the Registration Status of my Phone?

A quick way of checking if the phone is still registered to the SIP Provider is by looking at the Line Icon. Edge E: Regist...

[FAQ] I get the error Message “Could not contact boot server” on my phones screen

A Polycom Phone usually checks on booting up for it's Software and Configuration that is commonly installed on a =>Provision...

[FAQ] Do Polycom phones support a CSR/Certificate Signing Request ?

Polycom phones always have supported a CSR / Certificate Signing Request and traditionally thesignature algorithmSHA1was bei...

[FAQ] Time and Date flashing or unable to set time correctly

Hello all, When using Poly Phones to manually adjust the time or date there are several options. All current Poly Phones sh...

TKB – Surround 85 Wireless Charging Stand Not Charging / Intermittent Charging

Issue DescriptionThe Surround 85 headset is not charging when placed on the wireless charging stand, or charging is inconsis...

[Software] /UC-Platforms/ Trio UC Software 5.7.1 Rev AB & GroupSeries 6.1.8

UC Software 5.7.1 =>here Group Series 310/500 Integration In combination with a Polycom RealPresence GroupSeries* 310 or...

[Software] Desk-and-IP-Conference-Phones Trio UC Software 5.7.1 Rev AB & GroupSeries 6.1.8

UC Software 5.7.1 =>here Group Series 310/500 Integration In combination with a Polycom RealPresence GroupSeries* 310 or...

Poly – Voyager Focus 2 UC Headset Audio Distortion (Robotic Sound)

If you are reporting the audio issue from the Voyager Focus 2 UC headset sounds distorted, robotic, or unclear during calls ...

[Software] Trio UC Software 5.9.1.10419 released

Hello all, we just released the Trio UC Software 5.9.1.10419 Link to the previous 5.9.0 Rev AD =>here What’s GA In this R...

[FAQ] Utilizing VLAN's with Polycom phones

Polycom phones have the ability to utilize VLAN's Note:IfCDPorLLDPis active on a Switchport the DHCP VLAN discovery will no...

Poly Studio P15 Microphone Not Working? Here’s How to Fix It

Product: Poly Studio P15 Component: Microphone Issue Description If you are experience a situation where the microphone on ...

[FAQ] Microsoft Teams and Skype for Business frequently asked questions

ted This is a quick overview of the most commonly asked questions in regards to Microsoft Teams or Sky...

[Software] Trio UC Software 5.9.4 Rev AB

Hello all, Poly announces the new release of Poly Unified Communications (UC) Software 5.9.4AB for the Poly Triosolution. Th...

[FAQ] What is the relevance of the 000000000000.cfg or .cfg

For an officialProvisioning Guide, please check >here Jan 06, 2024Question: Since the move from Poly to HP, where can I do...

[FAQ] How you can change Logging Levels or use Syslog?

TotroubleshootIssues you may want to change the Level of logging details on the Phone. NEW:Since UC Software 5.9.0 simply p...

[FAQ] Can I register my Poly Phone with a “XYZ” SIP Server?

Oct 03, 2024Question: How can I change the Provider mode or Base Profile on a Poly Trio or Poly CCX Phone? Resolution: Pleas...

[FAQ] What files does my phone download or upload and why?

The information below is based on a SoundPoint IP 650 running UCS 4.1.0. Different phones, depending on their currentsoftwa...

[FAQ] How can I check the PVOS, SIP, UCS / UC Software Version?

When users post a new topic we ask them to include the currently used Software version. This helps us volunteers to determin...

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