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Poly Phones Knowledge Base

[FAQ] Where can I find the Software for the Poly CX Phone range?

Poly and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference d...

[Software] Poly Edge E PVOS 8.5.0 Poly CCX and Trio C60 PVOS 9.4.0

Hello all, HP Poly announces the9.4.0release of Poly Voice Software (PVOS) for Poly CCX Series phones and Poly Trio C60 and ...

[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

If a Polycom Phone is booting and displaying the error message:"Error loading 000XXXXXXXXX.cfg" simply means that it cannot ...

[FAQ] Can I use substitutions when provisioning my Phones?

Since SIP 2.1.2 Polycom has introduced substitution strings that can be used whenprovisioningPolycom Phones via a server usi...

[Cloud] Polycom Device Management Service PDMS-E

Polycom Device Management Service Overview The new cloud service’s ability to streamline and simplify management, provision...

[FAQ] How can I check out the Registration Status of my Phone?

A quick way of checking if the phone is still registered to the SIP Provider is by looking at the Line Icon. Edge E: Regist...

[FAQ] I get the error Message “Could not contact boot server” on my phones screen

A Polycom Phone usually checks on booting up for it's Software and Configuration that is commonly installed on a =>Provision...

[FAQ] Do Polycom phones support a CSR/Certificate Signing Request ?

Polycom phones always have supported a CSR / Certificate Signing Request and traditionally thesignature algorithmSHA1was bei...

[FAQ] Time and Date flashing or unable to set time correctly

Incorrect Time orTime and Date flashing The Polycom phones utilize the DHCPOption 42orOption 4in order to receive a Time Se...

TKB – Surround 85 Wireless Charging Stand Not Charging / Intermittent Charging

Issue DescriptionThe Surround 85 headset is not charging when placed on the wireless charging stand, or charging is inconsis...

[Software] /UC-Platforms/ Trio UC Software 5.7.1 Rev AB & GroupSeries 6.1.8

UC Software 5.7.1 =>here Group Series 310/500 Integration In combination with a Polycom RealPresence GroupSeries* 310 or...

[Software] Desk-and-IP-Conference-Phones Trio UC Software 5.7.1 Rev AB & GroupSeries 6.1.8

UC Software 5.7.1 =>here Group Series 310/500 Integration In combination with a Polycom RealPresence GroupSeries* 310 or...

Poly – Voyager Focus 2 UC Headset Audio Distortion (Robotic Sound)

If you are reporting the audio issue from the Voyager Focus 2 UC headset sounds distorted, robotic, or unclear during calls ...

[Software] Trio UC Software 5.9.1.10419 released

Hello all, we just released the Trio UC Software 5.9.1.10419 Link to the previous 5.9.0 Rev AD =>here What’s GA In this R...

[FAQ] Utilizing VLAN's with Polycom phones

Polycom phones have the ability to utilize VLAN's Note:IfCDPorLLDPis active on a Switchport the DHCP VLAN discovery will no...

Poly Studio P15 Microphone Not Working? Here’s How to Fix It

Product: Poly Studio P15 Component: Microphone Issue Description If you are experience a situation where the microphone on ...

[FAQ] Microsoft Teams and Skype for Business frequently asked questions

ted This is a quick overview of the most commonly asked questions in regards to Microsoft Teams or Sky...

[Software] Trio UC Software 5.9.4 Rev AB

Hello all, Poly announces the new release of Poly Unified Communications (UC) Software 5.9.4AB for the Poly Triosolution. Th...

[FAQ] What is the relevance of the 000000000000.cfg or .cfg

For an officialProvisioning Guide, please check >here Jan 06, 2024Question: Since the move from Poly to HP, where can I do...

[FAQ] How you can change Logging Levels or use Syslog?

TotroubleshootIssues you may want to change the Level of logging details on the Phone. NEW:Since UC Software 5.9.0 simply p...

[FAQ] Can I register my Poly Phone with a “XYZ” SIP Server?

Oct 03, 2024Question: How can I change the Provider mode or Base Profile on a Poly Trio or Poly CCX Phone? Resolution: Pleas...

[FAQ] What files does my phone download or upload and why?

The information below is based on a SoundPoint IP 650 running UCS 4.1.0. Different phones, depending on their currentsoftwa...

[FAQ] How can I check the PVOS, SIP, UCS / UC Software Version?

When users post a new topic we ask them to include the currently used Software version. This helps us volunteers to determin...

[FAQ] How can I find out the IP Address of my Phone

CCX or Trio When the phone runs openSIP (generic) or Skype for BusinessBase profilepress the Hamburger Menu Microsoft Te...

[FAQ] Do I always need a Provisioning Server or how can I configure a Phone?

You can configure or make changes to the Polycom Phones configuration through the Phones GUI or the Phones web interface. T...

[FAQ] What is the Standard Username and Password for a Poly Phone

Password Reset Request: Sep 19, 2022Question: Why does a Phone return/revert to a previous unknown password even after afac...

[FAQ] What basic network data is send and received by a Poly phone?

Booting or connecting a Poly SoundStation IP, SoundPoint IP, VVX Business Media, CCX, Edge E,VVX IP Phone, or a Poly Triorun...

Poly Support has moved to HP

Hello all, Just wanted to give you a heads up that the Poly support portal has transitioned to the HP Pro portal on 4.12.20...

[FAQ] Troubleshooting sign in issues

Hello all, the below FAQ should help to easily troubleshootSkype for Business on Premisesign-in issues. This is not applic...

How to report issues with Teams Application on a Poly product when running Native Teams mode?

Description:Our Partner Microsoft certified Poly products to be used with Teams. A customer may want to report any issues ba...

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