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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Activate 3-months trial instant ink

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11-27-2017 04:43 PM
I just bought an HP Officejet 3831 All-in-one that came with 3-months free trial instant ink. The leaflet inside said just to enroll while doing the setup (but gave no codes) which was interrupted for me. I enrolled for the free trial on instatink.hpconnected.com but got only 1 month for 15 pages. How can I get my free trial?
Solved! Go to Solution.
Accepted Solutions
11-28-2017 03:20 PM
Hello, @mhmdatef – Hope you are well 🙂
Thanks for stopping by the HP Support Forums! I’d like to help!
Going through your post, I understand that you are looking for the free ink subscription. To help you with the issue, I need to know few details regarding your Instant ink account to help you get the free months.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message, simply reply to the message with the information needed. Please check the mailbox icon at the top right corner of your screen to access your inbox.
Please let me know if this resolves the issue, or if you require further assistance!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
11-28-2017 03:20 PM
Hello, @mhmdatef – Hope you are well 🙂
Thanks for stopping by the HP Support Forums! I’d like to help!
Going through your post, I understand that you are looking for the free ink subscription. To help you with the issue, I need to know few details regarding your Instant ink account to help you get the free months.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message, simply reply to the message with the information needed. Please check the mailbox icon at the top right corner of your screen to access your inbox.
Please let me know if this resolves the issue, or if you require further assistance!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
12-14-2017 03:17 AM
Congratulation on your purchase of the HP Officejet 2620 All-in-One Printer. And welcome to HP Support Forums. 🙂
I read that you're looking to avail the 3 months free trial for the HP instant ink program. To assist you better, I have sent you a private message asking for your some information.
Since the instant ink account details are confidential, please send me the required information via private message. Please check the mailbox icon at the top right corner of your screen to access your inbox.
Cheers! 🙂
12-23-2017 01:55 PM
@HandsMeyer, Thanks for your quick response and time.
I appriciate your efforts for writing back to us.
Can you share the instant ink account details as requested in my previous thread, so I can check the account and process the trial months for you?
Also, where do you see the 3-month ink trial, Is it on your printer or on the printer box?
If you see the 3-month ink trial please share a picture of that so I can go ahead and process the trial.
Hope to hear from you soon!
Take Care! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee