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HP Recommended
Officejet 3831 All-in-one
Microsoft Windows 10 (64-bit)

I just bought an HP Officejet 3831 All-in-one that came with 3-months free trial instant ink. The leaflet inside said just to enroll while doing the setup (but gave no codes) which was interrupted for me. I enrolled for the free trial on instatink.hpconnected.com but got only 1 month for 15 pages. How can I get my free trial?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, @mhmdatef – Hope you are well 🙂

 

Thanks for stopping by the HP Support Forums! I’d like to help!

 

Going through your post, I understand that you are looking for the free ink subscription. To help you with the issue, I need to know few details regarding your Instant ink account to help you get the free months.


Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message, simply reply to the message with the information needed. Please check the mailbox icon at the top right corner of your screen to access your inbox.


Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

57 REPLIES 57
HP Recommended

Hello, @mhmdatef – Hope you are well 🙂

 

Thanks for stopping by the HP Support Forums! I’d like to help!

 

Going through your post, I understand that you are looking for the free ink subscription. To help you with the issue, I need to know few details regarding your Instant ink account to help you get the free months.


Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message, simply reply to the message with the information needed. Please check the mailbox icon at the top right corner of your screen to access your inbox.


Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

Same problem -- please send me a private message.

HP Recommended

I bought hp deskjet 2620 and looking to avail 3 months free trial for instant ink. Can you please help ?

HP Recommended

@Mak87

 

Congratulation on your purchase of the HP Officejet 2620 All-in-One Printer. And welcome to HP Support Forums. 🙂 

 

I read that you're looking to avail the 3 months free trial for the HP instant ink program. To assist you better, I have sent you a private message asking for your some information. 

Since the instant ink account details are confidential, please send me the required information via private message. Please check the mailbox icon at the top right corner of your screen to access your inbox.

 

Cheers! 🙂

HP Recommended
I am having the same problem can you please help me setup my free 3-month trial thank you.
HP Recommended

Highly apprecaite the promptness and commitment from Mkazi towards resolving it. Kudos to hp to keep it brand value.

HP Recommended

Received an HP ENVY 4520 printer for Xmas.  When my daughter installed, she did not activate  the 3-month FREE Trial for Instant Ink.  How do I now activate?

Thanks

HP Recommended

@HandsMeyer, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

Can you share the instant ink account details as requested in my previous thread, so I can check the account and process the trial months for you?

 

Also, where do you see the 3-month ink trial, Is it on your printer or on the printer box?

 

If you see the 3-month ink trial please share a picture of that so I can go ahead and process the trial.

 

 

Hope to hear from you soon!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

i bought hp officejet3830 printer this month january 2018 how can i avail my 3months trial ink need your prompt reply

Thanks

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