• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-28-2020 02:35 PM

HP Recommended

I tried it. Did nothing. I was pressing down the power button while doing it. It didn't flash after i did the sequence. nothing really happened. But i did notice something. Wifi direct is working. I can connect to the printer via wifi direct. That gave me an idea and I tried a wps setup and to my surprise it worked! the printer is now connected to a network again. But The ews issue still persists. I tried all the previous advice after connecting it to the network but it didn't work. I'm still locked out of ews 

Was this reply helpful? Yes No

‎01-29-2020 09:36 AM

HP Recommended

Hello, 

 

The only option i see is to do a Firmware Update on this printer.

You may visit the software page using the below link to download and run the Firmware update available.

https://support.hp.com/in-en/drivers/selfservice/hp-deskjet-ink-advantage-ultra-4720-all-in-one-prin... 

 

If the issue still persist, its time to go for a new printer.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-29-2020 10:51 AM

HP Recommended

I downloaded the firmware updater but it won't flash the firmware over the existing one as it's the same as the latest version available. Is there any alternate method to flash the firmware?

The printer is a little over 2 years old. It's got no issues with printing. It'll be a shame if I have to throw it away this issue. Is there really no other way to reset the ews password?

Was this reply helpful? Yes No

‎01-29-2020 10:59 AM

HP Recommended

Hello M0429, 

 

I am afraid, but there seems to be no other way to get the EWS issue fixed. 

I'd certainly agree with you in not giving up with the printer since you are still able to print. 

However, try using the HP SMART APP that could be used for Print/Scan .

https://support.hp.com/in-en/document/c04675142 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-29-2020 06:48 PM

HP Recommended

@m0429 I went through the conversation and I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.