Cannot get rid of "Jam in output bin. Open rear door and clear jam" error message

[MKazi]

@SUN222

Please check the private message for printer reset steps. Thanks!

[christyhicks]

Ok, I don't understand why in the world I can't get a private message giving ME those steps!!  this is so frustrating. . . I've been on this topic for quite a while, and I see occasionally that someone responds and says they sent a private message to a poster, but I never do get a response.  Why is that?  Are all of our responses ignored?  What do we have to do? 

[MKazi]

@christyhicks

Thank you for replying,

I appreciate your time and your efforts,

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely. 

[slashybrhs]

We had to throw ours and buy a new one. Such a waste!!

[plattc1024]

It's extremely frustrating and extremely odd that the support agent doesn't seem to be willing to share HP's solution publicly.

Glad I switched to Xerox.

[Akarancsi]

I agree with you @christyhicks, it is completely weird and insane that I'm trying to resolve this issue for a bloody year now, did all the steps, wrote multiple times to this only forum that's supposed to be caring about this issue and still, all I see is the agent randomly sending out private messages to the lucky ones who deserve an answer. 

[Akarancsi]

And I'm receiving messages to announce that I've received the 'Engaged button'!! **bleep**?! Ridiculous.

[AF5]

Could you please send me pM with instructions too...

Thank you.

[DavidSMP]

Hi @AF5,

Thanks for posting your question in the HP Community.  A very Good Day to you. Hope you are doing well.   I understand that you need assistance with paper jam issues. I’ll be really glad to assist you.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.

Great diagnosis to isolate the issue correctly. Kudos to you for that. JIt is a great privilege to share this platform with a tech-savvy person like you.

For better clarity and to assist you better I would require more information regarding this.

• Please let me know the complete model# of the unit and the operating system used.
• I would then be able to send you the Private message for the paper jam issue.
• The issue could be hardware related also. We need to isolate it further.

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[AF5]

Thank you for your reply.

Model is LaserJet Pro 200 color MFP M276nw.

OS - MacOSX but the problem occures while copying also.