Error 2753

[151mike]

Hi

Thanks for your help but I am already doing this and have even paid for support as the printer is out of warranty. Sadly, nothing has yet worked and I am running out of time and patience.

Mike

[Kumar0307]

@151mike

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[151mike]

Have sent information that you requested.

Mike

[Kumar0307]

@151mike

I see in the previous records that our escalations team has contacted you and informed that the issue is related to the Win OS/application and to contact Microsoft. 

Keep me posted for any other assistance.

[151mike]

You are a little behind. The latest suggestion from one of your team was to clean the print rollers which i have done.

Microsoft, by the way, say the file is an HP file and their responsibility.

Like I said above, I seem to be getting nowhere.

mike

[Kumar0307]

@151mike

I have brought this issue across to the respective team. Kindly wait for a private message. I appreciate your patience. 

Keep me posted.

[151mike]

Still heard nothing and I need to get things printed. Looks like I am going shopping this weekend!

Mike

[Kumar0307]

@151mike

It may take 24-48 business hours for the team to review your case and get back to you with the next course of action. Kindly look for a private message from them.

Keep me posted.

[DaveMa]

Hi, I have the same problem installing the full software for HP8710. It had worked fine but the scanner was recognized sporadically, so I uninstalled and tried reinstalling to get his 2753 error.   I tried all the suggestions but nothing worked,  Can you also tell me the solution from the team?

Thanks

[151mike]

Wish I could. I paid for support and the only way they seemed to be able to install a driver was by rolling back to Windows 7 . The driver I now have: HP Office Jet Pro 8710- PCL3 (Network), does notwork correctly as far as I am concerned especially when it comes to duplex printing and is not the driver I originally installed. 

Latest suggestions have included cleaning the rollers on the printer and this has changed nothing. 

Now awaiting a further communication but rapidly running out of patience and time to print some booklets.