HP Officejet 8710 prints "double" text and open boxes on the right side of the page

[Landmarkal]

My 8710 has been doing the same thing for a few months. I just decided to start fooling with HP several weeks ago. A supervisor got on the case and sent me a replacement print head. Then the problem came back. I mostly print off of Quickbooks desktop software from an iMac. I get the problem when printing sales receipts, but that's what I print the most. Often it does i on the first receipt I print for the day.  It has done the same thing before when using Microsoft Word a few times.    Today I chose to get back on the chat room with HP and Ivan the rep wound up blaming Quickbooks and disconned the chat. I even gave him the url for this chat thread. My printer still has six months of warranty left. I told the guy I would quit printing from quick books for the rest of this week and send to another printer, only printing on the hp from other software. He did not reply.

[lpfiitzgerald]

The Printer Quality report appears to be good, using the (2) of the test patterns.  I use the printer most everyday for a copy or two.  It happens when I print for the first time and if I re-print the doc, then it will print correctly.  I

[DMMcEwen]

This is ridiculous. This problem has been reported for a long time now. With a number of suggestions, but none seem to solve the problem. I am helping a person with her office 8720 which randomly has the same problem as described here. Wasting paper on this is a big deal for her and her organization.  She is using a Macbook and is printing over wifi. 

Has anyone else tried the recommendation from https://h30434.www3.hp.com/t5/Inkjet-Printing/OJP-8720-double-image-printing/td-p/6522825: "If you are staying in a very cold place the first few sheets could make a difference when printing. Try to put in a new sheet of paper before the first prints and see if that will solve the problem."

Her environment is cold, so I will recommend that to see if it helps. But I can't imagine double printing sideways would be caused by some paper issue.  

[Landmarkal]

Still fighting HP with this problem. The past several days their chat room went down and I'm communicating with Facebook messenger. the guy on there has no access to the previous solutions tried for my unit, so he ran me through a battery of experiments and deleted the printer and drivers from my Mac. While printing a page of instructions I pasted into a word doc the printer did the same thing AGAIN. Now my Easy Scan wont work anymore. today I demanded he send me a new printer, not called 8710.

[midwestheavy12]

Dear Raj1788,

I am having the same problem and don't know how to solve it. How should I proceed?

[chrisaus1]

Double priniting has been an issue with my 8170 for quite some time - the cynic in me wonders if the matter is not being adequatly addressed as it increases ink consumption? 

https://www.accc.gov.au/media-release/hp-to-compensate-printer-customers

[DanaMarks]

I think I can add some thing to this discussion.  I have an HP OH 8715 (purchased from Costco) that is less than a month old.  It works like a champ for the most part (this is the second one I got there -- the first one didn't recognize the print cartridges during setup.)

I am retired, and don't require a lot of hard copy output, so if I print 2 pages a day that is a lot.  Hence, the printer idle or sleeping most of the time.  Every time I print something that requires the printer to wake up based on an incoming file, the first page is double printed with an offset of 3/16" rendering it useless and reqiring a reprint.

As a former techie, it seems to me that the wake up call confuses the printer, and it accepts the transmitted input twice with the offset, but once it gets past the initial page, it works just fine.  It sounds like an internal firmware problem to me.

I am running two MacBooks with MacOS 10.11.6 (El Capitan) as well as a couple of iPhones and an iPad that will each occasionally print something.  The printer is connected to all of our systems via WiFi rather than the USB or Ethernet connectors.

I will upload a scanned sample of the latest output (redaction of addresses done by me after scan, not during printing).  I think the significant issues are:

1. the printer was wakened from a sound sleep, and
2. the problem is occurring only on the first page sent.

Double Image upon waking HP OJ 8715

I will be excited to hear what HP support has to say about this.

[Andy-T]

Has there still been no official response to this from HP?

There seem to be several threads with the same issue in addition to this one, for example here and here.

I purchased an Officejet 8710 in the UK a couple of weeks ago and am seeing exactly the same issue. 

I have a mix of Windows 10 and MacOS clients and only the MacOS clients seem to be exhibiting the problem.

Intermitently the first page of a print job from one of the Macs will produce this ghosted/double print and only on the first page.

All other printing is fine, copying is fine etc. so I don't believe it's a physical problem related to rollers or cartridges or printheads.

I did read somewhere that for some people replacing the printhead with one with a newer firmware fixed the issue (as the printhead firmware is not user upgradeable).

Can we have an update please HP?

Some people seem to be moving to other manufacturers to resolve this so it would be worth addressing this.

Thanks,

Andy

[tonyheung]

The issue is not in the hardware but in the software implementation.  And thus it did not happen on Windows platform.  It only happens on the Mac OS.  The fix is to install the HP printer driver for Mac OS from the HP website.  And once installed the software, add the printer and make sure you choose "AirPint" rather than the default one (Secure AirPrint).  You need to install the driver on every Mac that uses this printer.  I know it is not ideal but surely some compatibility issues between Mac OS built-in printer driver vs HP implementation of AirPrint.

I did previously replace the whole printer, the printhead and hours of hours on online chat with HP, never get to the bottom of it until I did my own troubleshooting to resolve it.  It did not happen again after installing the driver.

[CVINS]

That is certainly correct.  I have had one reply from HP to go through some lame checking of my printer.  It's still doing this over and over again.  It's a Mac compatability issue (which seems obvious to me as a layperson, but not to HP's engineers...).  I finally found a new printhead for my old 8610 and got it running again.  It has it's warts too ( document feeder is usually not feeding straight pages), but at least I can rely on it to not screw up the simple printing tasks.  So HP where are you with this????