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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-14-2015 09:32 PM

HP Recommended
@VisionAiry wrote:

It's just a fix created by some friends of mine to help simplify this for us.

Are we still talking about the print and scan doctor?

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‎10-14-2015 09:34 PM

HP Recommended

YuP - if only this was a chat then you could see me respond in real-time.


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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‎10-14-2015 09:36 PM - edited ‎10-14-2015 09:37 PM

HP Recommended

OK so let us complete step one fast before this printer loses it's connection. What exactly do I do?

 

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‎10-14-2015 09:38 PM

HP Recommended

Probably going offline soon. If you have any questions, revert to the original post I made for tips and steps to try in that link.  My philosophy in the IT world is if you don't understand it, then it either doesn't apply or try not to look too deep into it.  I will be available tomorrow to continue assistance.  Gotta set that static IP tho is your main focus all along.  Tomorrow I may be able to send you a personal message and continue this in a different manner such as personally remote into your PC.  Can't just leave someone hanging like this but my timezone says it's bed time.


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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‎10-14-2015 09:40 PM

HP Recommended

Main focus - access the printer's IP address via it's webpage then see if that helps in a few days.  Let me know the results - if no success I will IM you here.


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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‎10-14-2015 09:40 PM

HP Recommended

Thanks VisionAiry

 

 

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‎10-14-2015 09:42 PM

HP Recommended

I promise I will help, expert day or not. I will send you instructions to reply to at your earliest convenience.  g'night


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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‎10-14-2015 09:44 PM

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Thank you. night.

 

Thank you also jabzi

 

Ron

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‎10-14-2015 09:59 PM

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Hey Ron,

Type in the printers ip address into internet explorer and let me,know if you can see printer info page .
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎10-14-2015 10:12 PM - edited ‎10-14-2015 10:12 PM

HP Recommended

Hey jabzi, Funny thing is I've asked over four or five times were to find that. I still don't know. I've asked where to find the printers address...I still don't know. I have a HP network page printed by my computer (i'm pretty sure it has the address in it somewhere) but it has many including MAC address. what address to type in the explorer search window..I still do not know, I have even offered to post a picture of that config. page so as to be shown/told what address I need to type into the explorer window. I have got no response that actually leads me to a resolution of my problem. I don't know what else I can do. Ive never felt so lead around the bush! Sorry if that seems cruel. I don't mean any dis respect. It's just I'm not a particularity stupid person or even ignorant but at this point I sure feel that way.

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