HP officejet pro 8620 keeps losing it's internet connection

[ron-e-g]

jabzi, Are you suggesting I assign my printer a static address?

[jabzi]

Hello, 

Please try downloading the firmware update as mentioned in the below URL. 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8620-e-All-in-One-Printer-series/53...

[ron-e-g]

Thank You jabzi for all your help and patients. I moved the printer further away from the router. It seem to have solved the problem so far!

[jabzi]

Thank you too.
I am making a note of this step too "moved the printer further away from the router".

[Foh]

im having a similair problem as to Ron above poster,

i scanned back in your posts and failed to see the troubel shooting step but if im understanding correctly

the router being to close to the printer was causing this problem? because if so i may have to try to move my router

[sandytechy20]

@Foh

This is a great location to get assistance! I read your post and see that your HP Officejet Pro 8620 printer does not maintain the wireless connection. I would like to help you resolve this issue. 

• Restart the computer, printer, and router.
• Evaluate a Wireless Network Test Results page.
• Move the router and printer closer together.
• Assign a manual IP address to your printer.

Click here to refer the document and perform these steps.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[MFS]

I have been fighting this same problem, and I finally connected with an HP tech who has solved the problem for me.  In my case, the root problem was a Domain Name Server (DNS) issue because the wireless password for my router was apparently incorrect.  So, it would connect briefly, but would not stay connected.  The solution is the following:

Swipe down the black control panel bar at the top of the printer home screen

Next, tap the wireless icon (little antenna symbol). 

Next, tap the "gear" (settings) icon at the bottom of the "Wireless Summary" screen. 

On the settings screen, tap the "Restore Network Settings" option and tell it "Yes" you do want to restore the factory settings.  This will put you back to the factory original state with no network connection. 

Now, go back to the home screen and tap the settings icon (“gear” symbol on the left). 

Now, on the “Setup” screen choose “Network Setup,” then choose “Wireless Settings,” then Choose the “Wireless Setup Wizard”

Follow the wizard prompts to set up a new wireless connection being very careful to select the correct router and to correctly enter the correct router password (usually written somewhere on your wireless router). 

This finally solved the problem for me.  Hope that it helps others. 

Best, Mark

[DavidSMP]

Hi @MFS,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer and it has been fixed. Kudos to your awesome troubleshooting skills. 🙂

! I understand that you managed to resolve the problem. Brilliant effort and superb troubleshooting on your part to do this. Kudos to you for a job superbly done.)

It was also magnanimous on your part to share this information on HP forums that will assist several others to fix the issue by doing a hard reset. I thank you greatly for sharing this vital piece of information.

You are a valued HP customer. I take it as a privilege to share this platform with you. 🙂

Take care now and have a splendid week ahead. 🙂

[Foh]

Well im glad you think it solved my problem becuase my printer does not.

Kudos.....