Hp ENVY 7858 Stuck on loading screen

[drh444]

 My printer will not go beyond this step in the loading sequence. I have tried the solutions suggested on the community forum (unplugging, removing ink, etc.) I have no way to connect so I cannot see if the software is up to date. Any help on how to reset my printer would be appreciated.

[Echo_Lake]

@drh444

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[drh444]

I tried these steeps and it is still stuck on the same screen. Is there anything else I can try?

[Echo_Lake]

@drh444

Thank you for posting back.

We have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kenny88b]

I am having this same issue. I have tried the above steps and the printer is still stuck on the loading screen just like the picture above. What do I need to fix this issue?

[Betty0610]

@Kenny88b

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Kenny88b]

My printer is the Envy Photo 7858.

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Zeebo989]

Hello-I am also having this same problem with my HP Envy Photo 7858 and have tried to reset suggested in this post with no luck.

[Kenny88b]

Good luck @Zeebo989. We ended up buying a new printer since they couldn't fix this issue. It seems like this issue has been common with this model.