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‎07-11-2017 08:33 AM

HP Recommended
Product: OfficeJet Pro 8620

I recently enrolled in the Instant Ink programme.  I installed the cartridge on Saturday, printed no more than 50 pages yesterday and 6 today.  It is telling me I printed 150 yesterday and 122 today and that I am near the end of my level.

 

How can it be so wrong?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2017 01:40 AM

HP Recommended
I spoke to one of your customer service representatives. They sorted out the issue for me thank you.

View solution in original post

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2 REPLIES 2

‎07-11-2017 02:34 PM

HP Recommended

Hey @SKDAccounting, I'd like to help

 

Take a look at the following document and you'll see in formation about page counts: https://support.hp.com/us-en/document/c05029962

 

For account specific help, please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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‎07-14-2017 01:40 AM

HP Recommended
I spoke to one of your customer service representatives. They sorted out the issue for me thank you.
Was this reply helpful? Yes No
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