HP OfficeJet Pro 9025 error message B305DFF9

[DL1717]

Tried the powering Off and On multiple times but the error code still keeps reappearing. Update previously loaded ... maybe the problem caused by the 7.25.21 HP update?

[ICUDOC]

Open HP Smart, then Printer settings: Advanced: Printer Update: etc.

It should do the trick

[mackrnorton]

I am absolutely amazed there are over 70 users complaining of the same problem yet H P offer no sensible advice or guidance. I have lost valuable time trying to sort this out including taking off the internet and shutting everything down to no avail. I think its a H P firmware problem not the routers or printer.

I have had enough to the extent I have cancelled my monthly subscription and I am ordering a Brother printer which is reliable. Last time I will ever use any H P product.

So H P if you are reading this, get your act together and look after your users.

[sandytechy20]

@mackrnorton

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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[DNJ7789]

This solution did not work for me. What else to try?

[mackrnorton]

I decided before binning the printer to try the support team. I managed after quite a long wait (17 mins) to speak to a very helpful chap based in Serbia. After two hours precisely he managed to solve the problem by doing this;

1. Delete the printer from your P C using the control panel. (accessed by typing in 'control panel' in search box)

     then open 'Hardware and sound' then devices and printers, delete the H P printer, then switch off the P C and router.

2.. ON your printer search for restore 'factory settings' on the printer control panel, press and restore factory settings. then            switch off the printer and then disconnect the printer by  taking out the power lead from both the printer and the wall               socket and wait at least on minute..

3.Reboot your router and P C

4. reconnect the printer power lead, switch on the printer.

5. On your P C, again access the control panel, then Hardware & Sound then 'add a device. Search for the printer and install.

It worked for me hopefully it will solve your problem

[MissyC3]

This only helps for an hour or two. Then the blue screen happens again. 

[wrpeterson]

Need to do the full reset - contact Customer Support and they will send you the instructions via DM (they are model-specific and may brick your printer if you use the wrong instructions).

[damasenn]

Hello,

Seems like I have the same problem as the others, my printer is a Hp OfficeJet Pro 9025.

Can you send me the the reset instructions to perform a factory defaults on the printer please ?

Thanks you,

[TLH9]

I've been suffering the dreaded B305DFF9 blue screen problem. I have an Officejet 9018 (9010 version sold at Costco) connected wirelessly to 2 Macs, 2 Windows, 2 iPhones. It started the blue screen problem a few weeks back and has gotten worse with time, to the point you can part of one page printed when it ceases to work. I've tried the Smart app use to no avail, I've tried updating the firmware (it says there's no update available), I've tried the instructions to unplug (though I really have to question what unplugging from the wall does if it's already unplugged at the printer...a break in electricity is a break in electricity!). I've reset computers, reset the router. Nothing has cured it. I read with interest that HP has instructions for curing it that are particular to each user and must be emailed. If so, please send to me. Alternately, I'll put this thing in the trash and gladly never buy another HP product again in my life! Life's to short to live with crappy products from a large corporation that fails to address problems like this!