"General Printer Error" with Officejet Pro 8600 Plus

[Hans21]

Have an error with my Officejet Pro 8600 Plus.  Error message is "General Printer Error".  No error code.  Printer screen suggests to turn power off and on and if that does not help to contact HP.  Using non-HP printer cartridges.  Have run HP Print and Scan Doctor 5.2 without resolving the issue.  It checks out the printer's components as ok.  Have checked for obvious things such as paper jams etc.  Any ideas?

[TEJ1602]

@Hans21, Welcome to HP Support Community!

In some cases, a printer reset can clear the error message.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. Remove the ink cartridges from the printer.
4. With the printer turned on, disconnect the power cord from the rear of the printer.
5. Unplug the power cord from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord back into the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.
11. Re-install the ink cartridges and see if the error message re-appears

If the issue persists, follow steps 5 to 10 from this document.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hans21]

Hi, thanks a lot for your assistance.  After many itterations of your solution the General Printer Error message disappeared to be replaced with the printer not recognising the black cartridge.  Purchased a new HP black cartridge but after many attempts could not get the printer to recognise the new cartridge.  Ended up replacing the printer with a HP Officejet Pro 8710.  Unfortunately not the same cartridges as the 8600.  Is there any hope of resurrecting the 8600 as can give it to a friend if I can get it to work.

[TEJ1602 · Accepted solution]

@Hans21

For further assistance on your HP Officejet Pro 8600 Plus, try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DeaconSnow]

Using HP Officejet Pro 8600 and installing HP Ink 950 black and 951 try color. Tried solution 1 and 2, negative results and same messages.

[DeaconSnow]

No solution to problem after many attempts including 5-10 in the document