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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-15-2021 08:51 PM - edited ‎04-17-2021 10:59 PM

HP Recommended
Product: HP laptop 14-dk1013dx
Operating System: Microsoft Windows 10 (64-bit)

Using Windows 10, version 20H2, HP laptop 64bit, HP Desk Jet 2132 printer.  Getting error code: 0x80073CFB each time I try to download the HP Smart app.  I need that app to scan items with the printer.  The HP Smart app download tells me that I "already own HP Smart" but I can't find it in my apps or within the computer and may have deleted it before realizing what it is used for. 

Thanks for any help,  Jim

Category:
40 people had the same question
23 REPLIES 23

‎04-15-2021 10:48 PM

HP Recommended

Please make sure your Windows is up to date:

https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

 

Be aware that the HP Smart app is supported on Windows 10 Version 1803 or later, any earlier version may cause a such.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-20-2021 09:35 AM

HP Recommended

I am also on windows 10 version 20H2.  Fully updated.  Download of HP Smart App fails with Code: 0x80073CFB  every time.

Is there no other site where I can download from?

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‎04-20-2021 11:34 AM

HP Recommended

I am having the same issue. None of my devices could connect to my deskjet 3752. I uninstalled HP smart to reinstall it, but now I can't install it. After clicking install, the error shows up immediately.

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‎04-20-2021 11:55 AM

HP Recommended

please check the Error code 0x80073CFB section in below link and check if that may help:

https://windowsreport.com/windows-8-error-codes-windows-store/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-20-2021 09:10 PM

HP Recommended

That link is both very confusing and not possible for me.  The instructions are completely different from the all black image next to the instructions so I am not able to figure out how to use such an instruction.

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‎04-20-2021 09:58 PM

HP Recommended

I tried an online fix and now I'm getting this code: Code: 0x800B0109! 

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‎04-21-2021 06:07 AM

HP Recommended

I ended up resetting my router and my laptop, which fixed the problem. Messing around with online fixes just caused me problems with my computer, so I had to reset it. You can do this and keep your files as a last resort. 

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‎04-21-2021 08:28 AM

HP Recommended

Re-resitering microsoft store fixed this for me.
Re-register Microsoft Store 

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‎04-23-2021 08:51 PM

HP Recommended

I'm also having the same problem. Considering how new this thread is, it must be a recent issue with HP or the microsoft store messing something up. I also have an HP laptop and I can install other apps on the microsoft store just fine as well as updating, so If I had to guess HP probably dropped the ball on this one. This waiting for a fix.

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