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‎04-15-2021 08:51 PM - edited ‎04-17-2021 10:59 PM

HP Recommended
Product: HP laptop 14-dk1013dx
Operating System: Microsoft Windows 10 (64-bit)

Using Windows 10, version 20H2, HP laptop 64bit, HP Desk Jet 2132 printer.  Getting error code: 0x80073CFB each time I try to download the HP Smart app.  I need that app to scan items with the printer.  The HP Smart app download tells me that I "already own HP Smart" but I can't find it in my apps or within the computer and may have deleted it before realizing what it is used for. 

Thanks for any help,  Jim

Category:
40 people had the same question
23 REPLIES 23

‎04-15-2021 10:48 PM

HP Recommended

Please make sure your Windows is up to date:

https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

 

Be aware that the HP Smart app is supported on Windows 10 Version 1803 or later, any earlier version may cause a such.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-20-2021 09:35 AM

HP Recommended

I am also on windows 10 version 20H2.  Fully updated.  Download of HP Smart App fails with Code: 0x80073CFB  every time.

Is there no other site where I can download from?

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‎04-20-2021 11:34 AM

HP Recommended

I am having the same issue. None of my devices could connect to my deskjet 3752. I uninstalled HP smart to reinstall it, but now I can't install it. After clicking install, the error shows up immediately.

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‎04-20-2021 11:55 AM

HP Recommended

please check the Error code 0x80073CFB section in below link and check if that may help:

https://windowsreport.com/windows-8-error-codes-windows-store/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-20-2021 09:10 PM

HP Recommended

That link is both very confusing and not possible for me.  The instructions are completely different from the all black image next to the instructions so I am not able to figure out how to use such an instruction.

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‎04-20-2021 09:58 PM

HP Recommended

I tried an online fix and now I'm getting this code: Code: 0x800B0109! 

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‎04-21-2021 06:07 AM

HP Recommended

I ended up resetting my router and my laptop, which fixed the problem. Messing around with online fixes just caused me problems with my computer, so I had to reset it. You can do this and keep your files as a last resort. 

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‎04-21-2021 08:28 AM

HP Recommended

Re-resitering microsoft store fixed this for me.
Re-register Microsoft Store 

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‎04-23-2021 08:51 PM

HP Recommended

I'm also having the same problem. Considering how new this thread is, it must be a recent issue with HP or the microsoft store messing something up. I also have an HP laptop and I can install other apps on the microsoft store just fine as well as updating, so If I had to guess HP probably dropped the ball on this one. This waiting for a fix.

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