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- Re: The system was hibernated due to a critical thermal even...

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08-06-2020 03:47 AM
The f.08 bios update made this model of hp pavilion nothing more than a typewriter I don't understand why will they release such a crappy bios update .....hp very poor service .....I will never buy hp stuff anymore and will recommend also not to ......the support staff are also good for nothing they just know how to delay the process and give ZERO solution
08-06-2020 09:39 AM - edited 08-14-2020 11:02 PM
i'm having this issue too., here my laptop info
Update :
find a root cause is in-game unlimited frame rate or high frame rate setup that cause CPU & GPU in high usage state and build up high temperature.
for workaround is lock your game frame rate at 30 or 60 FPS then your CPU & GPU should running around 40% - 70% usage
08-06-2020 07:08 PM
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee
08-09-2020 12:49 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee
08-09-2020 08:04 PM
Welcome to the HP support community.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Sandytechy20
I am an HP Employee