Failed to change the settings. Try again.

[GenLeigh]

When trying to print from my e-mail I receive an error message "Failed to change the settings. Try again". I don't think I had this problem before the HP update. I really need this function. Please advise.

[ceedub]

I'm receiving the same message. I've used the print function for quite a while. It just now changed. Android 6.0.1. HP OfficeJet Pro 8620

[Dvortex]

Hello @GenLeigh, @ceedub - Hope you are well!

Thanks for reaching out. I would like to help 🙂

I understand you are facing issues while printing from your Android device. I would suggest to try and use HP AiO remote app to print. If you are already using the app, uninstall and reinstall and check.

You can get the instructions here: http://hp.care/2fCNSCS 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[LRL1]

I tried this several times and still does not work. On other forums every1 complaing. It appears to be a problem w Samsung Android Device and printing Gmail...regardless of t printer manufacturer/plug in. Everyone getting same message about not being able to print to change setting; retry button that does nothing

[GenLeigh]

I can't even reply to this message It tyes over the pre-entered stuff that is already there, and when i tought it to add my own reply, it I can't even reply to your message right. What I type types over the pre-filled message on this post. So I'm repeating...I tried what you suggested and when I went to the website you posted for me and did it from there it worked. However, when I just went to my gmail app and tried it I got the same message. I have been able to do a work around by saving my e-mail files and I can print it from there. But I don't want to have to do this step. So why would it work through your link, but not directly through my gmail?

[GenLeigh]

I have to say If haven't uninstalled and reinstalled the app yet. Let me try that and I will let you know. thanks.

[GenLeigh · Accepted solution]

So I uninstalled and reinstalled the app and, lo and behold, it is working!!!! Hallelujah! Why didn't I think of that? Thanks so much for your help!

[ceedub]

I've tried all the solutions including uninstall and install. Nothing works. Still a problem. The app cannot recognize a printer on the network and manual installation of a printer fails also.

[ceedub]

I can now print documents but no longer able to print from Gmail.

[Hedyworch]

I tried everything installed and uninstalled all printing apps open and close my phone try to install the HP AIO nothing works I constantly get the error message and cannot print from my phone