×

Information

Need Windows 11 help?

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

×

Information

Need Windows 11 help?

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

Poly Phones Knowledge Base

[FAQ]How to change the Flash Time on a SoundStation2 with no display

How to set the FLASH timing for a non-LCD display SoundStation? The following steps describe how to set or reset the FLASH ...

[NEW] Mobile Phone device Cable

Hello all, a newMobile Phone device cable has been released. Details for this cable: 2457-19047-001 Cable - 3.5mm m...

[FAQ] What expansion Microphones can I use?

Here are a expansion / external microphonesPlease see below overview: Expansion Microphone Conference Phone used...

[FAQ] What Computer Calling Kit cable is compatible with my Polycom Conference Phone?

Polycom sells multiple different Computer Calling Kits that vary for the different Polycom Conference Phones. Available Cab...

[FAQ] Since upgrading to UCS 5.1.1 and running LYNC unable to access the Web Interface

UCS 5.1.1introduced new features and functionality and as part of this the Web interface is no longer active when the phone ...

[Software] PVOS 9.1.0 for CCX and Trio C60

Hello all, Poly announces the new release of Poly Voice Software (PVOS) 9.1.0 for Poly CCX Series and Poly Trio C60 phones....

[FAQ] VoIP frequently asked questions

This is a quick overview of the most commonly asked questions. This Section will be updated from time to time. The HP Poly ...

[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

If a Polycom Phone is booting and displaying the error message:"Error loading 000XXXXXXXXX.cfg" simply means that it cannot ...

[FAQ] Since upgrading to UCS 5.1.1 BToE is no longer active or working

UCS 5.1.1 introduced new features and functionality and as part of this BToE is no longer active when the phone is in LYNC b...

SoundStation 2W – Unable to Send DTMF Tones or Join Teleconference After Line Upgrade

Applies To:Polycom SoundStation 2W and other Analog Poly conference phones Issue:After switching from a copper PSTN line to...

[FAQ] Where can I find the Software for the Poly CX Phone range?

Poly and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference d...

[FAQ] What PVOS or UC Software Version or Updater / BootROM Version is supported by my Phone?

Poly releases regularly Feature Releases or Maintenance Releases of their PVOS, UC, or Obi Edition Software Versions. EDIT:...

[FAQ] How can I change the Menu Language of my Phone?

In order to change the Menu Language, the Phone running SIP 3.2.5 or older needs to download the Dictionaries from aProvisio...

[FAQ] I get the error Message “Could not contact boot server” on my phones screen

A Polycom Phone usually checks on booting up for its Software and Configuration that is commonly installed on a =>Provisioni...

[Software] Poly Rove DECT 8.0.12

Poly announces the new release of Poly Voice Software Lite - DECT (PVOS-L DECT) 8.0.12 for Poly Rove DECT IP phones. Softw...

[FAQ] Can I connect my SoundStation2™ Direct Connect for Nortel to any digital Phone Line?

Can I connect my SoundStation2™ Direct Connect for Nortel to any digital Phone Line? NOTE:Please be aware that any kind of ...

[FAQ] What kind of support should I expect from the Community for Poly phones

Question:What kind of support should I expect from the Community? Answer:As explained within the Announcements =>here QUO...

[FAQ] Can I connect my SoundStation2™ Avaya ® 2490 to any digital Phone Line?

Can I connect my SoundStation2™ Avaya ® 2490 to any digital Phone Line? NOTE:Please be aware that any kind of support for t...

[FAQ] Polycom PSTN Frequently asked Questions

This is a quick overview of the most commonly asked questions. This Section will be updated from time to time. The Polycom ...

[FAQ] How can I setup a conference or how many participants can be in the conference?

Note:Please be aware that your phone line provider needs to be consulted on how to utilize the conference facility! Analogp...

Since the move from Poly to HP where can I download Software

Find a list of older Audio, Video, and Voice archived software and Release Notes articles published ontheOfficial HP® Suppor...

By:karlaz
inPoly Phones Knowledge Base
Sep 18, 2025

HP Poly Phone New MAC Address range F8:ED:FC

Hello all, since June 2025 HP Poly Phones start using a new MAC Address Range (OUI): F8:ED:FC:xx:xx:xx This advisory ap...

[Software] PVOS 9.2.1 For CCX And Trio C60

Hello all, HP Poly announces the new Poly Voice Software (PVOS)9.2.1release for Poly CCX Series and Poly Trio C60 phones. ...

[Software] Poly Edge E PVOS 8.3.1

HP Poly announces the8.3.1.0614release of Poly Voice Software (PVOS) for Poly Edge E only Series phones Jan 06, 2024Ques...

[Software] PVOS 9.2.0 For CCX And Trio C60

Hello all, HP Poly announces the new Poly Voice Software (PVOS) 9.2.0 release for Poly CCX Series and Poly Trio C60 phones....

[Software] Poly Edge E PVOS 8.3.0

HP Poly announces the 8.3.0 release of Poly Voice Software (PVOS) for Poly Edge E only Series phones Jan 06, 2024Question:...

VVX Wall Mount Bracket Product Dimensions

Click on the attached document below to see the VVX Wall Mount Bracket product dimensions.

By:karlaz
inPoly Phones Knowledge Base
Dec 5, 2024

Poly Table Expansion Microphone Product Dimensions

Click on the attached document below to see the Poly Table Expansion Microphone product dimensions.

By:karlaz
inPoly Phones Knowledge Base
Dec 4, 2024

Poly Trio C60 Product Dimensions

Click on the attached document below to see the Poly Trio C60 product dimensions.

By:karlaz
inPoly Phones Knowledge Base
Dec 4, 2024

How to Factory Restore SoundStation IP 5000 & 7000

By:karlaz
inPoly Phones Knowledge Base
Nov 5, 2024

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.