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Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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Poly CCX 350: Viewing the Device Status

To navigate to the device’s status information, select:The main Menu.Settings.Status.Platform.Configuration.This provides the...

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Poly CCX 350: System Information

To navigate to the devices system information, select:The main Menu.Settings.Status.System Information.You can now see the ph...

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Poly Edge E Series: Diagnostics Check

If you are having problems with the phone, you can run a diagnostics check to determine if there are any issues.1. Do one of ...

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Poly Edge E Series: Warning icon

When a phone can’t perform certain tasks, a Warning icon displays in the status bar.To view details about the issues from the...

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Poly Edge E Series: How to view system information

You can view information including model number, software version, MAC addresses, and IP address by doing the following:1. Go...

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Poly Rove Series: System Statistics field

Up time- The time the base station has been running consecutively.Current CPU load- The current CPU load percentage.Current H...

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Poly Rove Series: IP-Stack Statistics field

The following information displays for IP-Stack Statistics:Total connections open- The lifetime total of used sockets.Max con...

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Poly Rove Series: RTP (Real-time Transport Protocol) Statistics field

The following information displays for RTP (Real-time Transport Protocol) Statistics:Total RTP connections- The life total of...

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Poly Rove Series: DECT Synchronization Statistics field

The following information displays for DECT Synchronization Statistics:Current synchronization state- The current sync state....

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Poly Rove Series: DECT Statistics field

The following information displays for DECT Statistics:Total number of DLC (Data Link Control) instances- The lifetime total ...

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Poly Rove Series: Accessing Generic Statistics on the Web UI

You can access the Generic Statistics as follows:In the system web interface, go to Platform.Select Generic Statistics.Select...

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Poly Rove Series: View Call Quality Statistics

To view statistics for the call quality of all calls placed on your Poly Rove devices:In the system web interface, go to Plat...

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Poly Rove Series: How to view repeater statistics

To view statistics for your repeater to check the status of the device and assess any issues:In the system web interface, go ...

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Poly Rove: View System Call Statistics

To view call statistics for the Poly Rove system:In the system web interface, go to Platform.Select Statistics > Calls. The f...

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Poly Rove Series: View Base Station Statistics

To view statistics for your Poly Rove base station to check the status of the system and assess any issues:In the system web ...

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Poly Rove Series: System Diagnostics

The system web interface provides diagnostic information on Poly Rove devices to help you assess issues with the system.To vi...

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Poly Rove Series: SPN Services Status Error Messages

The following table lists some of the SPN Service Status error messages you might encounter when a firmware upgrade fails:

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Poly Rove Series: System Status Information

The system web interface provides you with status information to help you monitor your Poly Rove devices and assist with trou...

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Poly Rove Series: System Logs

You can capture system logs to help troubleshoot your DECT IP phone.To capture syslog messages, you must run a syslog server ...

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Poly Rove Series: Wireless Handset Range and Signal Strength

RangeIf you can’t reach your Poly Rove wireless handset from the base station, verify that the handset has enough signal stre...

Top Knowledge Base Contributors
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