[Software] G7500, G62 & Studio X 4.6.0

[SteffenBaierUK]

Hello all,

We just released the PolyOS SW bundle file

4.6.0.436380 (X30, X32, X50, X52, X70, X72, G62, G7500)

Software version: 4.6.0.436380 & TCOS 6.6.0.7001439

Release date: July 2025

PolyLens https://swupdate.lens.poly.com/polyos/4.5.2/454005/

What's New
This feature release of Poly VideoOS is available for all Poly and partner modes.

Poly VideoOS 4.6.0 is a feature release with the following new features, updates, and fixes.

Hardware, connectivity, and configuration features

This release includes the following new hardware support, connectivity, and configuration features:

• There’s a new out of box experience to set up your system or device using a Poly Touch Controller or via the web user interface.
  See New out of box (OOB) experience on Poly touch controller and web user interface
  
  
• All network-connected devices enforce a mandatory administrator password change during the out-of-box (OOB) experience, in compliance with California and European regulations for cybersecurity.
  
  See EU Radio Equipment Directive (RED) compliance
• You can now select Turkish, Danish, Hebrew, and Dutch languages on Poly VideoOS devices.
  
  See Turkish, Danish, Hebrew, and Dutch languages added
  
  
• You can set up Poly DirectorAI Perimeter on a Poly TC10 or Poly TC8 paired with a Poly Studio X70 or Poly Studio X72 video bar. Improvements have also been made to Poly DirectorAI Perimeter.
  
  See Poly DirectorAI Perimeter Live setup and improvements
  
  
• You can now enable Poly NoiseBlock AI version 2 on Poly Studio X52, Poly Studio X72, and Poly Studio G62.
  
  See Improved Poly NoiseBlockAI on Poly Studio X52, Poly Studio X72 and Poly Studio G62
  
  
• This release introduces support for HP Poly Studio A2 Audio Bridge and HP Poly Table Microphones.
  
  See Multi-microphone support for HP Poly Studio A2
  
  
• You can connect Poly peripherals via LLN to Poly Studio X32 and Poly Studio X52 video bars with the HP USB 3.0 to Gig RJ-45 Adapter G2.
  
  See USB Ethernet dongle LLN support on Poly Studio X32 and Poly Studio X52
  
  
• Your Poly device now automatically detects color values and accurately displays HDMI-connected content to both near and far-end participants.

Enhancements and fixes

This release provides many quality-focused enhancements and fixes to resolve customer issues. Notable resolved issues include:

• You can hear the audio again after you stop content sharing on a Poly G7500 system with the HDMI audio input level set to 0 (PVENG-30631).
  
  
• With multi-stream enabled, only a quarter of the screen is used on a Poly Studio X70 video bar in Zoom Rooms (PVENG-31714).
  
  
• Primary/secondary time server address fields aren’t shown in the web user interface on a Poly TC10 touch controller in Standalone mode (PVENG-31702).
  
  
• The device sometimes disconnects from the network on a Poly Studio G62 with a connected Poly Studio X52 video bar in Microsoft Teams mode (PVENG-29650).
  
  
• HDMI content sometimes is shown as gray on a Poly Studio X52 video bar in Microsoft Teams mode (PVENG-27449).

New out of box (OOB) experience on Poly touch controller and web user interface

There’s a new OOB experience to set up your system or device using a Poly Touch Controller or via the web user interface.

Setup via Poly Lens has also been streamlined. The HP logo now also appears on setup screens after a branding update.

EU Radio Equipment Directive (RED) compliance

This feature ensures that all network-connected devices enforce a mandatory administrator password change during the out-of-box (OOB) experience, in compliance with California and European regulations for cybersecurity.

Administrators must change the default password during the initial setup (OOB) via the web user interface, end user interface on remote/keyboard, or Poly touch controller. IP-connected devices have their administrator passwords synced to the parent system or video bar during setup.

Turkish, Danish, Hebrew, and Dutch languages added

Users can now select Turkish, Danish, Hebrew, and Dutch languages on Poly VideoOS devices.

Poly DirectorAI Perimeter Live setup and improvements

You can set up Poly DirectorAI Perimeter on a Poly TC10 or Poly TC8 paired with a Poly Studio X70 or Poly Studio X72 video bar.

You can also set up Poly DirectorAI Perimeter on a Poly G7500 or Poly Studio G62 system with a USB or IP-connected Poly Studio E70 camera. In an off-center room, you can now set the left and right distances separately.

Improved Poly NoiseBlockAI on Poly Studio X52, Poly Studio X72 and Poly Studio G62

Poly NoiseBlock AI has been improved on Poly Studio X52, Poly Studio X72, and Poly Studio G62.

Poly NoiseBlockAI suppresses background noise while a call participant actively speaks. Poly recommends you use Poly NoiseBlockAI v2 in large rooms. It’s also useful in rooms with reflective surfaces such as tables and glass walls.

Multi-microphone support for HP Poly Studio A2

This release introduces support for HP Poly Studio A2 Audio Bridge and HP Poly Table Microphones.

In multi-microphone setups, one microphone is active at any given time. The microphone automatically switches to capture the voice of the primary speaker with minimal delay. A later VideoOS release will support simultaneous multi-microphone pickup.

USB Ethernet dongle LLN support on Poly Studio X32 and Poly Studio X52

You can connect Poly peripherals via LLN to Poly Studio X32 and Poly Studio X52 video bars with the HP USB 3.0 to Gig RJ-45 Adapter G2 (HP part number: 4Z7Z7AA).

You must combine the USB network adapter with a Netgear A/V Line M4250-9G1F-PoE+ (GSM4210PD) network switch to connect Poly peripherals. For various configurations and cabling diagrams, see the full release notes here. See here for Connecting a USB Ethernet dongle for LLN support on Poly Studio X32 and Poly Studio X52.

Connecting a USB Ethernet dongle for LLN support on Poly Studio X32 and Poly Studio X52

You can connect the HP USB 3.0 to Gig RJ-45 Adapter G2 (HP part number: 4Z7Z7AA) to a Poly Studio X32 and Poly Studio X52.

Before you begin you must configure the Netgear A/V Line M4250-9G1F-PoE+ (GSM4210PD) network switch, see >here< .

Power off the system and ensure the USB-A ports are enabled.

1. Connect the HP USB 3.0 to Gig RJ-45 Adapter G2 (4Z7Z7AA) to a USB-A port on the system.
2. Connect the USB dongle LAN connection to your network.
3. Connect the system LAN port to the Netgear ProAV M4250-9G1F-PoE+ (GSM4210PD) network switch.
4. Power on the system. The system converts the LAN port to an LLN port and uses the USB to LAN dongle to connect to the network.

More details >here<

Partner application updates

Partner application	Version	Features
Microsoft Teams Rooms	Admin Agent: 1.0.0.202505080136.product Teams: 1449/1.0.96.2025208203 Authenticator: 6.2505.3166 Intune: 25.02.1	Maintenance release For more information on this Microsoft Teams Room release, visit the Microsoft Teams Rooms website.
Zoom Rooms	Zoom Rooms: 6.3.5.6258 Zoom Rooms Controller (TC8 / TC10): 6.3.5	Maintenance release. For more information on this Zoom Room release, visit the Zoom website.
Google Meet	2024.1229.00.00	Maintenance release.
Ring Central	25.2.10.36	Maintenance release. For more information on Ring Central, visit the Ring Central website.
Tencent Meeting Rooms	Rooms: 3.30.320.550 Controller: 3.21.250.570	Maintenance release. For more information on this Tencent release, visit the Tencent website.
Dialpad	1.028.1-0-gd5e4a6d	Maintenance release. For more information on this Dialpad release, visit the Dialpad website.
LogMeIn	1.219.11	Maintenance release. For more information on this LogMeIn release, visit the LogMeIn website.

Resolved Issues

Review the resolved issues in this release.

Note: Starting with VideoOS 4.3.1, issue IDs have the format PVENG-XXXXX. If you’re tracking an issue with an ID in the old format (EN-XXXXXX), you can still use the EN number to reference your issue when you contact Poly Support.

These release notes may not list all the issues that the team has fixed, User Experience updates, performance improvements, and upgrades. The information reflects the status at the time of release and may change without notice.

Resolved issues in this release take effect once you update your system.

Category	Issue ID	Description
Audio	PVENG-32742	On a Poly G7500 system with an audio processor connected via 3.5mm, audio intermittently fails to output.
Audio	PVENG-32259	On a Poly Studio X video bar with a connected Poly Trio C60, volume changes via the C60 don't apply.
Audio	PVENG-32250	On a Poly Studio X70 video bar with a connected Poly Expansion microphone, Auto Mic Switching doesn't work.
Audio	PVENG-31681/PVENG-30544	On a Poly Studio X30 or X52 video bar in Microsoft Teams mode, an echo or audio feedback can be heard.
Audio	PVENG-30631	On a Poly G7500 system with the HDMI audio input level set to 0, you can hear audio again after you stop content sharing
Audio	PVENG-30295	On a Poly G7500 system with a Poly IP microphone, the far end intermittently receives broken audio.
Audio	PVENG-29600/PVENG-29513	On a Poly Studio G62 system or Poly Studio X72 video bar in Zoom Rooms or Poly mode, the far end hears echo and feedback.
Audio	PVENG-28789	In a Poly Studio X52 video bar in Google Meet mode, with Audio Fence enabled, users hear broken audio.
Audio	PVENG-21018	On a Poly Studio X72 in Device Mode, the system makes a popping sound when you exit Device Mode using the Poly touch controller.
Camera	PVENG-32882	On a Poly Studio X72 in Microsoft Teams mode, Speaker Tracking sometimes freezes when another person enters the room.
Camera	PVENG-32439	On a Poly Studio X50 video bar in Microsoft Teams mode, toggling auto-framing on and off during a call causes the screen to go black.
Camera	PVENG-32273	On a Poly Studio G9 system with a Poly Studio E70 camera, sometimes no video content is shown after an update.
Camera	PVENG-32236	On a Poly Studio G7500 system with a Poly Studio E60 camera, auto-tracking doesn't fully frame the user's head.
Camera	PVENG-32178	On a Poly Studio E60 camera, Auto Exposure doesn't properly adjust when pointed towards an LED display.
Camera	PVENG-31880	On a Poly studio X70 in Microsoft Teams mode, speaker tracking doesn't track the speaker correctly.
Camera	PVENG-31879	On a Poly G7500 system with a Poly Studio X50 video bar in Zoom Rooms, a message stating 'Preferred camera isn’t working' sometimes appears.
Camera	PVENG-31714	On a Poly Studio X70 video bar in Zoom Rooms, with multi-stream enabled, only a quarter of the screen is used.
Camera	PVENG-31518	On a Poly G7500 system with a PoE-connected Poly Studio E70 camera, after an update, a flicker is seen on self-view.
Camera	PVENG-30537	On a Poly Studio X video bar with a Poly Studio E70 camera in Microsoft Teams mode, after a power restart, the E70 intermittently stops working.
Camera	PVENG-30476	On a Poly Studio G62 with an LLN-connected Poly Studio E60 camera, when accessed through the web user interface via hostname and setting Frame Presenter as tracking mode, the Configure button appears grayed out.
Camera	PVENG-29973	On a Poly G7500 system with USB-connected Poly Studio E70 cameras, the cameras show as HDMI in the web user interface.
Device Management	PVENG-32652	On a Poly Studio X50 video bar with a Poly TC8 touch controller, sometimes updates via Poly Lens will freeze or fail.
Device Management	PVENG-32495	On a Poly G7500 system in Poly Video mode, after update, no schema diagram is shown under Audio/Video > Monitors.
Device Management	PVENG-32289	On a Poly Studio X52 video bar in Microsoft Teams mode, HDMI content sometimes is shown grey in color.
Device Management	PVENG-32111	On a Poly Studio G62 system with multiple connected cameras, only the name of the first camera is displayed.
Device Management	PVENG-30317	On a Poly G7500 system with a Poly Studio X video bar, the system layout changes from Equal back to Gallery after sharing content.
Device Management	PVENG-30810	On a Poly Studio X video bar and Poly TC8 touch controller, the touch controller shows as offline after a daily restart.
Device Management	PVENG-27449	On a Poly Studio X52 video bar in Microsoft Teams mode, HDMI content sometimes is shown as gray.
Peripherals	PVENG-32741	On a Poly Studio X video bar with a Poly TC8 touch controller in Microsoft Teams mode, after a partner application update, the touch controller is signed out.
Peripherals	PVENG-32317	On a Poly Studio X video bar with a Poly TC10 touch controller, after a restart caused by disconnecting the Ethernet cable, the touch controller doesn't pair successfully with the device.
Peripherals	PVENG-32249	On a Poly Studio X30 video bar with a Poly TC8 touch controller, the touch controller fails to connect to Microsoft Teams due to the wrong IP address being cached.
Peripherals	PVENG-32229	On a Poly TC8 touch controller, only Calendar or Favorites are displayed, not both.
Peripherals	PVENG-31702	On a Poly TC10 touch controller in Standalone mode, primary/secondary time server address fields aren’t shown in the web user interface.
Peripherals	PVENG-31340	On a Poly Studio X52 video bar with a Poly TC10 touch controller, sometimes the contacts list doesn't open.
Peripherals	PVENG-30543	On a Poly TC0 touch controller, after a system restart, the touch controller begins a new SCEP enrollment.
Peripherals	PVENG-27931	On a Poly G7500 system with a Poly TC10 touch controller, no Favorite button is displayed after a system restart.
Provisioning	PVENG-32594	On a Poly Studio X video bar with Poly TC10 touch controller, the controller fails to receive the NTP server when set to manual mode.
Provisioning	PVENG-30342	The SCEP parameters SAN: FQDN, SAN: Additional Name and SAN: IPv4 Address all fail from Poly Lens.
Provisioning	PVENG-29650	On a Poly Studio G62 with a Poly Studio X52 video bar in Microsoft Teams mode, the device sometimes disconnects from the network.

Known issues in Poly VideoOS 4.6.0

Note:These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release. For known issues in the previous release, visit Known issues in Poly VideoOS 4.5.2..

Category	Issue ID	Description	Workaround
Audio	VOICE-77624	On a Poly Studio X70 video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping.	No workaround.
Audio	PVENG-9176	On a Poly Studio X52 video bar with a connected Samsung monitor, the TV Speakers option doesn’t work.	Use the Poly Studio X52 video bar speakers.
Camera	PVENG-30444	On a Poly Studio X52 video bar in a SIP or H.323 call, video and content drops intermittently and sometimes the system restarts.	No workaround.
Camera	PVENG-8496	Selecting Disable All USB Ports on the Poly Studio X70 video bar disconnects the camera.	No workaround.
Camera	PVENG-20463	On a Poly Studio X50 video bar in an inverted configuration, sometimes speaker framing doesn't detect the speaker.	Poly Studio X50 is designed to be upright whether mounted above or below the monitor. Mount the Poly Studio X50 in the upright position.
Configuration	PVENG-6386	On a Poly Studio X video bar in Poly Video Mode with no monitor connected, the device fails to work.	Connect any monitors, cameras, or peripherals before starting the system.
Device management	PVENG-30194	On a Poly Studio G62 system with a connected PoE+ class 4 injector or Ethernet switch, sometimes the system will restart due to insufficient power.	Use a PoE++ Class 5 injector or Ethernet switch.
Device management	PVENG-25311	On a Poly Studio X video bar in Microsoft Teams or Zoom Rooms mode in a Webex Direct Guest Join call, content may not show to the far end due to the Webex call requiring 180fps video.	No workaround.
Device management	PVENG-25545	If you capture a snapshot during a content sharing session and end the session with the snapshot displayed, the system remains awake and doesn't enter sleep mode.	Start and end another call.
Device management	PVENG-25544	On Poly Studio G62 system, disabling all USB ports doesn't work.	No workaround.
Device management	PVENG-7684	On a Poly Studio X video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller.	Restart the system and enable the daily or weekly Scheduled Auto Restart feature.
Partner application	PVENG-8425	On a Poly Studio X70 video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera.	Use one of the other available tracking modes, including manual, speaker focus, or autoframing.
Partner application	PVENG-9005	On a Poly Studio X video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy.	Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
Peripherals	PVENG-20689	On a Poly Studio X72 system connected to a Dell touch screen monitor, touching the monitor doesn't wake up the system.	Use a connected Poly touch controller or remote control to wake the system.
Peripherals	PVENG-12655	On Poly Studio X70, after you power cycle the system, the connected Poly TC8 device is forced to pair again after one minute.	Wait for the Poly TC8 device to pair to the system.
Peripherals	PVENG-9141	On a Poly G7500 system, the device doesn’t connect using Miracast.	Restart the system and wireless connection.
Peripherals	PVENG-9924	On a Poly Studio X50 video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen.	When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
Provisioning	PVENG-20443	On a Poly G7500 or Poly Studio X system, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update.	Disable Adaptive FT (Fast Transition) in Cisco Access Points.

Older releases:

• Older 4.5.2 release >here<
• Older 4.5.0 release >here<
• Older 4.4.3 release >here<
• Older 4.4.2 release >here<
• Older 4.4.1 release >here<
• Older 4.4 release >here<
• Older 4.3.3 release >here<
• Older 4.3.2 release >here<
• Older 4.3.1 release >here<
• Older 4.3.0 release >here<
• Older 4.2.2 release >here<
• Older 4.2 release >here<
• Older 4.1.4 release >here<
• Older 4.1.3 release >here<
• Older 4.1.2 release >here<
• Older 4.1.1 release >here<
• Older 4.1.0 GA2 release >here<
• Older 4.1.0 release >here<
• Older 4.0.2 release >here<
• Older 4.0.1 release >here<
• Older 4.0 release >here<
• Older 3.14.2 release >here<
• Older 3.14.1 release >here<
• Older 3.14.0 release >here<
• Older 3.13.0 release >here<
• Older 3.12.0 release >here<
• Older 3.11.0 release >here<
• Older 3.10.0 release >here<
• Older 3.9.1 release >here<
• Older 3.9.0 release >here<
• Older 3.8.0 release >here<
• Older 3.7.0 release >here<
• Older 3.6.0 release >here<
• Older 3.5.0 release >here<
• Older 3.3.4 release >here<
• Older 3.3.2 release >here<
• Older 3.3.1 release >here<
• Older 3.3 release >here<
• Older 3.2.3 release >here<