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Poly Phones Knowledge Base

[FAQ] What is the relevance of the 000000000000.cfg or .cfg

For an officialProvisioning Guide, please check >here Jan 06, 2024Question: Since the move from Poly to HP, where can I do...

[FAQ] How can change Logging Levels or use Syslog?

TotroubleshootIssues you may want to change the Level of logging details on the Phone. NEW:Since UC Software 5.9.0 simply p...

[FAQ] Can I register my Poly Phone with a “XYZ” SIP Server?

Oct 03, 2024Question: How can I change the Provider mode or Base Profile on a Poly Trio or Poly CCX Phone? Resolution: Pleas...

[FAQ] What files does my phone download or upload and why?

The information below is based on a SoundPoint IP 650 running UCS 4.1.0. Different phones, depending on their currentsoftwa...

[FAQ] How can I check the PVOS, SIP, UCS / UC Software Version?

When users post a new topic we ask them to include the currently used Software version. This helps us volunteers to determin...

[FAQ] How can I find out the IP Address of my Phone

CCX or Trio When the phone runs openSIP (generic) or Skype for BusinessBase profilepress the Hamburger Menu Microsoft Te...

[FAQ] Do I always need a Provisioning Server or how can I configure a Phone?

You can configure or make changes to the Polycom Phones configuration through the Phones GUI or the Phones web interface. T...

[FAQ] What is the Standard Username and Password for a Poly Phone

Password Reset Request: Sep 19, 2022Question: Why does a Phone return/revert to a previous unknown password even after afac...

[FAQ] What basic network data is send and received by a Poly phone?

Booting or connecting a Poly SoundStation IP, SoundPoint IP, VVX Business Media, CCX, Edge E,VVX IP Phone, or a Poly Triorun...

Poly Support has moved to HP

Hello all, Just wanted to give you a heads up that the Poly support portal has transitioned to the HP Pro portal on 4.12.20...

[FAQ] Troubleshooting sign in issues

Hello all, the below FAQ should help to easily troubleshootSkype for Business on Premisesign-in issues. This is not applic...

How to report issues with Teams Application on a Poly product when running Native Teams mode?

Description:Our Partner Microsoft certified Poly products to be used with Teams. A customer may want to report any issues ba...

[Software] Trio UC Software 5.7.1 Rev AB & GroupSeries 6.1.8

UC Software 5.7.1 =>here Group Series 310/500 Integration In combination with a Polycom RealPresence GroupSeries* 310 or...

[FAQ] Hybrid Registration Feature

Poly Trio 8800/8500 supported Hybrid Registration since UC Software 5.5.2 and compatible VVX Phones added this feature parit...

[FAQ] How can I display my phone Extension rather than the Username using LYNC?

Option 1: UCS 5.0.2 or later changed the behaviour in displaying the registration name rather than the Extension Number. U...

[FAQ] What is the warning indication/triangle/exclamation mark shown on the phone since UCS 5.1.1?

UCS 5.1.1 introduced new features and functionality, and as part of this, the standard password should be changed to enhance...

[FAQ] Adding a modified Background Image to a Phone

Detailed instructions can be found in the Custom Background Technical Bulletin 62473 =>here Phone Screen Size VVX 250 ...

[FAQ] How can I transfer a call? through a Polycom SoundStations

Note:Please be aware that your phone line provider needs to be consulted in regards to theFlash time! Analog Phones like th...

[Software] Poly Edge E PVOS 8.4.1 Poly CCX and Trio C60 PVOS 9.3.1

HP Poly announces the9.3.1maintenance release of Poly Voice Software (PVOS) for Poly CCX Series phones and Poly Trio C60 and...

[Software] Poly Edge E PVOS 8.4.0 Poly CCX and Trio C60 PVOS 9.3.0

HP Poly announces the 9.3.0release of Poly Voice Software (PVOS) for Poly CCX Series phones and Poly Trio C60 and PVOS 8.4.0...

[FAQ]How to change the Flash Time on a SoundStation2 with no display

How to set the FLASH timing for a non-LCD display SoundStation? The following steps describe how to set or reset the FLASH ...

[NEW] Mobile Phone device Cable

Hello all, a newMobile Phone device cable has been released. Details for this cable: 2457-19047-001 Cable - 3.5mm m...

[FAQ] What expansion Microphones can I use?

Here are a expansion / external microphonesPlease see below overview: Expansion Microphone Conference Phone used...

[FAQ] What Computer Calling Kit cable is compatible with my Polycom Conference Phone?

Polycom sells multiple different Computer Calling Kits that vary for the different Polycom Conference Phones. Available Cab...

[FAQ] Since upgrading to UCS 5.1.1 and running LYNC unable to access the Web Interface

UCS 5.1.1introduced new features and functionality and as part of this the Web interface is no longer active when the phone ...

[Software] PVOS 9.1.0 for CCX and Trio C60

Hello all, Poly announces the new release of Poly Voice Software (PVOS) 9.1.0 for Poly CCX Series and Poly Trio C60 phones....

[FAQ] VoIP frequently asked questions

This is a quick overview of the most commonly asked questions. This Section will be updated from time to time. The HP Poly ...

[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

If a Polycom Phone is booting and displaying the error message:"Error loading 000XXXXXXXXX.cfg" simply means that it cannot ...

[FAQ] Since upgrading to UCS 5.1.1 BToE is no longer active or working

UCS 5.1.1 introduced new features and functionality and as part of this BToE is no longer active when the phone is in LYNC b...

SoundStation 2W – Unable to Send DTMF Tones or Join Teleconference After Line Upgrade

Applies To:Polycom SoundStation 2W and other Analog Poly conference phones Issue:After switching from a copper PSTN line to...

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