• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

author
HP Pavilion Aero 13-bg Built-In Camera and Microphone Not Detected in Windows 11

HP Pavilion Aero Laptop 13-bg0000 (982P6AV) running Windows 11, the built-in webcam and microphone might not be detected eve...

author
HP ENVY 4520 Displays Error Code 0xB87350BC and Flashing Lights

HP ENVY 4520 All-in-One Printer might display error code 0xB87350BC shortly after startup. The printer can initially power o...

author
HP Laptop 14-cf2111wm Does Not Start After a Windows 11 Update

HP Laptop 14-cf2111wm might fail to start after attempting or completing a Windows 11 update when the computer has limited a...

author
Dvorak Keyboard Layout Appears Unexpectedly or Cannot Be Removed in Windows 11

HP computer running Windows 11 might unexpectedly switch to the Dvorak keyboard layout, causing the keyboard/input selection...

author
HP Elite Dragonfly "HD-Compliant touchscreen" Not Working

The touchscreen on an HP Elite Dragonfly Notebook PC may stop responding, respond intermittently, or fail to recognize touch...

author
HP Victus by HP 15t-fa100 Bluetooth and External Monitor Connection Issues

HPVictus by HP 15t-fa100 notebook may experience Bluetooth connectivity problems and difficulty using dual external monitors...

author
HP OMEN Laptop 15-ek0894nz Does Not Start and Power Light Blinks White

The OMEN Laptop 15-ek0894nz might fail to start and repeatedly blink the power-button light white. In the reported case, the...

author
HP 255 G5 Notebook PC - Upgrade to Windows 11

HP 255 G5 Notebook PC (ENERGY STAR) might want to upgrade the operating system from Windows 10 to Windows 11. Before attemp...

author
Intel Wireless WiFi Link 4965AGN Causes BSOD or Cannot Connect in 802.11n Mode

HP notebooks equipped with the Intel Wireless WiFi Link 4965AGN adapter may experience wireless connectivity issues after up...

author
BIOS Update Causes Screen Flashing and Black Screen on HP Notebook 15s-du0093tu

If you are experiencing display-related issues immediately after a BIOS update on an HP Notebook 15s-du0093tu running Window...

author
Airplane Mode Greyed Out and Unable to Connect to Wi‑Fi

Airplane Mode appears disabled (greyed out) on the HP notebook, preventing Wi‑Fi from being turned on and blocking access to...

author
Realtek RTL8852BE-VS Wi-Fi Adapter Frequently Disconnects on HP Notebook PCs with Realtek RTL8852BE-VS Wireless Adapter Windows 11

If you are experiencing intermittent Wi-Fi connectivity issues on HP notebooks equipped with the Realtek RTL8852BE-VS Wi‑Fi ...

author
HP ENVY 15 Stuck on HP Logo with UNMOUNTABLE_BOOT_VOLUME Error

HP ENVY Laptop 15-ep1380nd (4C9M6EA)notebook displays only the HP logo during startup and continuously restarts. Startup keys...

author
HP ENVY Laptop Camera Shows "Camera Blocked" Error When Nothing Is Blocking the Camera

If you areencounter a message indicating that the camera is blocked or disabled, even though the physical camera shutter is ...

author
HP OmniBook 7 16-inch Laptop PC (16-az0000) Touchscreen Driver Disappears After Sleep Mode in Windows 11

If you experience an issue where the touchscreen stops working after the notebook wakes from Sleep mode. When checking Devic...

author
HP Notebook PC Displays a 24-Digit Failure ID During Hardware Diagnostics

An HP Notebook PC displays a 24-digit Failure ID code during HP Hardware Diagnostics. In many cases, the system may fail to ...

author
HP Notebook PC CPU Fan Running at High Speed While Idle

The CPU cooling fan on an HP notebook runs at high speed or ramps up to 100% even when the system is idle or performing ligh...

author
HP Victus 15-fb0xxx laptop Notebook PCs – Battery Not Charging or Stops Charging

HP notebook battery is not charging, charge percentage remains unchanged, or the laptop only works when connected to AC powe...

author
HP Stream 14-cb0xx Can't Reset - No Disk Space

If you areattempting a factory reset on an HP Stream 14-cb0xx receive an error indicating there is not enough disk space to ...

author
HP Pavilion 14 Notebook PC - SMART Check: Failed

The HP PC Hardware Diagnostics System Check reports “SMART Check: Failed” on an HP Pavilion 14 Notebook PC running Windows 1...

author
HP 250 G3 Notebook PC - Replacement of Module Ralink RT3290 Wireless Card

The HP 250 G3 Notebook PC may want to replace the Ralink RT3290 802.11bgn Wi‑Fi/Bluetooth module due to Bluetooth issues, wi...

author
Realtek Semiconductor Corp. Extension 6.0.9652.1 Fails with Error 0x80070103 on HP Elite SFF 600 G9

Windows Update repeatedly fails to install Realtek Semiconductor Corp. - Extension - 6.0.9652.1 with error 0x80070103. Err...

author
Camera Not Found on HP EliteBook x360 1040 G8: Download and Reinstall Camera Driver

The integrated camera on the HP EliteBook x360 1040 G8 is not detected by Windows. Users may experience one or more of the f...

author
HP Notebook 15-bs192od Powers On to a Black Screen After BIOS Update / BIOS Upgrade Failure - Laptop Will Not Boot

After installing a BIOS update and restarting the computer, the HP Notebook 15-bs192od does not boot normally. The computer...

author
HP Chromebook x360 14c no longer detects – External Monitor Limited to 1024 × 768 Resolution

When an external monitor is connected to an HP Chromebook x360 14c-cc0000 through a USB-C to DisplayPort cable, ChromeOS may...

author
HP PCs – Troubleshooting Blue Screen Errors in Windows

An HP desktop or notebook PC may unexpectedly display a blue screen error (BSOD) and restart, freeze, or fail to start Windo...

author
HP Care Pack: Extended Coverage, Support, and Accidental Damage Protection for HP PCs — What It Is and How to Use It

HP Care Pack, including what it covers, how long the coverage lasts, whether accidental damage is included, how repairs are ...

author
Fixing a Broken Hinge on HP 15-d035dx / 15-da0000 / 15-db0000–Series Notebooks

A broken or damaged hinge on an HP notebook is generally fixable, but how easy it is depends on whether the hinge itself is ...

author
HP Pavilion Gaming Laptop 15v – Realtek RTL8822CE Wi-Fi Disconnects Intermittently

The HP Pavilion Gaming Laptop 15v may intermittently lose its Wi-Fi connection when using the Realtek RTL8822CE 802.11ac PCI...

author
HP Pavilion x360 – How to Update BIOS to Version F.25

The HP Pavilion x360 require a BIOS update to F.25 to address firmware-related compatibility or startup issues. In some case...

Featured Articles

Intermittent black screen issues on HP Laptops and Desktops
By: A_Gayathri | in Notebooks Knowledge Base | Nov 25, 2025
Are you working from home too? Let’s figure it out together.
By: wes_notebooks | in Notebooks Knowledge Base | Apr 1, 2020
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->