• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
author
How to factory restore a Studio X, G7500 or G62

A factory restore completely erases the system’s flash memory and restores it to a stable softwareversion. See the Poly Video...

author
What are the factory default username and password of a Studio X, G7500, G62 system?

Default Username:adminDefault Password: Last 6 digits of the device serial in Upper-case.Note:Since TCOS 6.0.0 a Poly TC8 or ...

author
How to check the resolution my USB camera supports in comparison with the App used

Using a Poly or HP USB camera with an Application like Zoom, Microsoft Teams or others often leaves a user disappointed that ...

author
How to take a Wireshark capture remotely from a Poly Studio X, G62 or G7500

Enable Telnet Access via the Web Interface or Poly LensSecurity > Access > Enable Telnet Accessand save the setting.Place aFA...

author
How to configure a Poly Trio to pair with a Studio X or G7500

A compatible Poly Trio can be paired with acompatiblePoly Studio X, G62 or Poly G7500 to act as either a controller or a "rem...

author
Poly Studio V52 vs X52: What’s the difference?

Poly Studio V52 and Poly Studio X52 sharethe same core hardware, and many of thesame video/audio software experiences.However...

author
Poly E60 Series: How to restart the device

If you encounter issues with your device, you can try restarting it.1. Remove power by either unplugging the PoE network cabl...

author
Poly Studio E60: Update firmware

Firmware updates for the Poly Studio E60 are handled through the connected codec. While firmware updates, theStandby LED indi...

author
Poly Studio E60: Set as the default video device

When you use the Poly Studio E60 camera with a supported application for video calls, you may need to set the deviceas the de...

author
Poly Studio E60: Change camera settings in Poly Lens

You can use Poly Lens to access configuration settings and features for Poly Studio E60. The following procedure describes ho...

author
Poly Studio E60: Software requirements

Make sure that your system and USB cable meet the following requirements to use E60 as thecamera accessory.Your system must h...

author
Poly Studio E60: LED Indicators

The Poly Studio E60 provides two LEDstatus indicators below the camera toshow the device’s behaviors.The Power LED is white, ...

author
Poly Studio G62: Computer and cable requirements

Your computer and cables must meet the following requirements to use Device Mode.Operating system requirements:• Windows 10 1...

author
Poly Studio R30: LED indicators

There are several colors that can be shown on the Poly Studio R30 indicator.WhiteSolid white - one of the following:Powered o...

author
Poly Studio R30: Device non-responsive, will not boot

Device will not boot:Factory restore Poly Studio R30. A factory restore completely erases the system’s flash memory and resto...

author
Poly Studio R30: Password issues

Default password for device:Default password is: Poly12#$Forgotten the administration password / return to the default settin...

author
Poly Studio R30: Video not 4K

Poly Studio R30 supports 4K video when you have the following:Software client or conferencing platform that supports 4KMonito...

author
Poly Studio R30: Power issues

No power / will not power on / no LEDsTroubleshoot power issues by:Disconnecting the A/C and waiting a few seconds before plu...

author
Poly Studio R30: Troubleshoot remote control issues

There are two common issues with the remote control: the system does not respond, or the remote control is not recognized in ...

author
Poly Studio R30: Troubleshoot software issues

Ensure that you are using Poly Lens Desktop App (the R30 is not supported by Poly Lens Mobile App orPlantronics Hub Mobile Ap...

author
Poly Studio R30: Device not recognized by PC, application, or Poly Lens Cloud

Device not recognized by PCIf Poly Studio R30 isn’t recognized by your PC, verify the operating systems version. Your PC must...

Top Knowledge Base Contributors
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.