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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Guidelines
Do you need to install your printer? Click here for tips and tricks!
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User Manuals or User Guides - Where to find them

The move to greener packaging methods has resulted in no printed manuals in boxes and often no CD. So, now you have no manua...

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HP Color LaserJet Pro 42XX and MFP 43xx - F0.XX.XX.XX error troubleshooting guide

This new series from HP has had a few hiccups out of the gate, with users experiencing various F0. xx.xx.xx.xx errors. The l...

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EWS - what it is and how do I access it?

EWS = embedded web server and is a software control module built into most printers. It allows you to make all the settings ...

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How to install a network printer using the HP Smart Universal Printer Driver.

This demo shows the installation on a Windows 11 64bit system, but the steps are the same for all installations. First downl...

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HP printer is offline or unavailable

HP printer is offline or unavailable This content is based on the HP support documentHP printer is offline or unavailabl...

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PageWide Printer Screen Frozen after firmware update from late September to early October 2023

Updated: November 1, 2023- If you are still struggling with this issue, here is the official web page from HP with links to ...

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Error updating Firmware on Laserjet models (Error 49)

Error updating Firmware on Laserjet models (Error 49) Hi community! Recently we had some cases related to failures in the...

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How to solve print head error for Officejet 8600 to 8660

How to solve print head error for Officejet 8600 to 8660 Hi community users! Recently, we had some users with error messag...

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How to resolve Paper Size Mismatch Errors

This question comes up quite often so I thought it would be helpful to post a link here for an HP document that covers the s...

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How to manually install a network printer in Windows 10 and 11 using the Universal Printer Driver

First go to this link and download the UPD driver:https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver...

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Instant Ink account management

Hello, I would like to share some of the top questions about Instant Ink. Instant Ink account management I cannot access my...

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HP printer setup (Windows built-in driver)

Hello, HP printer setup (Windows built-in driver) Add a network printer to Windows 💡If you have any questions regardin...

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Unable to print on HP+ & Instant Ink Printers,“Printer setup incomplete” or “something went wrong”

This document applies to: HP+/II products: HP OfficeJet 8010e, 8020e, 9010e, OfficeJet Pro 8020e, 8030e, 9010e, 9020e, EN...

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HP Smart and error EBS00P0004

Hi all, We wanted to share some recommendations regardingHP Smart and error EBS00P0004: Help user to setup/connect Wi-fi u...

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New Firmware update available for HP Envy 6000e and 6400e All in-One Printer series

Hi, New Firmware update available for HP Envy 6000e and 6400e All in-One Printer series HP encourages customers to update t...

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Printing Photographs with an HP printer

How to print photographs is a question I often see posted. HP recently released a document that contains some great informati...

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How to find replacement paper trays or any other part for your printer.

Up front, not every part for every printer is always available. Parts for machines that sell for very low prices are often ju...

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Recycling your HP printer

A common question asked is what steps do I take if I am recycling an HP printer. This article applies to smaller printers suc...

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Black or Color Ink Not Printing, Other Print Quality Issues

HP DeskJet, ENVY, OfficeJet Printers - Black or Color Ink Not Printing, Other Print Quality Issues Hello Community, The qu...

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How do I fix a 'GSS001 Problem Finalizing your Subscription' error?

Hi all, This message usually indicates a problem with HP Web Services. Follow these steps to fix the problem. Check to ma...

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Troubleshooting print quality problems with Monochrome laser printers

Here is a link to a great article that will provide guidance in resolving print quality issues with monochrome (black and whi...

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Troubleshooting print quality issues with color Laserjet printers

Here is a link to a great article that will guide you in resolving issues with print quality when using HP Color Laserjet Pri...

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Advanced Scanning features in HP Smart APP

HP printers - Using advanced scanning features (HP Smart app)Link below connects you to a detailed article on using advanced ...

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Scanning with an HP Multifunction or All-in-one product

The link below connects to a detailed help document on how to use your HP scanner. Provides information for both Windows and ...

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Lines on copies when scanning from ADF

The following video shows how to locate and clean debris from scanner glass. This video is titled for a couple of models, but...

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How to customize the home screen settings on HP Enterprise Laserjet and Pagewide products

The control panel on these devices support many customization features. This HP produced article shows you how to make change...

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Century link C4000 Unable to connect with OfficeJet and Laserjet Pro models

There are connection challenges with the Century Link C4000 wireless modem/router. The link below is an article on how to res...

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How to find the IP address on Laserjet Pro printers

Link to HP site with this article:https://support.hp.com/us-en/document/ish_6426097-6714476-16

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Fixing Instant Ink cartridge errors

Hi all, We would like to share some information aboutcartridge errors. Fixing Instant Ink cartridge errors Follow the step...

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HP printer with USB cannot print after Windows 10 update KB5014666

Hi all, We would like to share some information about Windows 10. HP printer with USB cannot print after Windows 10 update K...

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